Service Advisor – Cantonese (Customer Support)

LJ Global Horizon; Subang Jaya; On-site; MYR 33,000 - 60,000; Full time

Benefits offered by this job

13th month salary

Monthly KPI bonus up to MYR 700

Job summary

LJ Global Horizon in Subang Jaya, Malaysia, is seeking a Service Advisor – Cantonese (Customer Support) to handle orders, payments, and product information. The role involves troubleshooting technical issues and delivering excellent customer experiences across multiple channels.

Cantonese proficiency is required, with English at least B2 level. The position is full-time with rotational shifts (9:00 AM–9:30 PM), offering a 13th-month salary and monthly KPI bonus up to MYR 700.

Qualifications

• Minimum 6 months in customer support (any industry).
• Fresh graduates welcome, especially from communication-related fields.
• Bachelor’s Degree or Diploma in a related field.

Responsibilities

• Handle customer inquiries via phone, chat, and other channels.
• Assist with order status, delivery updates, payments and product information.
• Troubleshoot technical issues and ensure high-quality customer interactions.

Skills

Customer service

Technical support

Communication

Education

Bachelor’s Degree or Diploma

Tools

CRM software

Job description

Service Advisor – Cantonese (Customer Support)

About the job Service Advisor – Cantonese (Customer Support)

Full-time | Customer Service / Technical Support

• Monday to Sunday (5 working days, 2 days off)
• Rotational shifts between 9:00 AM – 9:30 PM

Salary & Benefits

• Monthly KPI bonus up to MYR 700
• 13th month salary (annual bonus)

The Service Advisor (SA) provides customer support for client inquiries related to orders, deliveries, payments, and product information. The role includes troubleshooting technical issues and ensuring a high-quality customer experience across multiple channels.

Customer Support

• Handle customer inquiries via phone, chat, and other channels
• Assist with:
  • Order status and delivery updates
  • Payment and transaction queries
  • Product information and pre-orders
• Deliver high-quality customer interactions based on KPIs and satisfaction metrics
• Maintain accurate records in internal systems

Technical Support

• Troubleshoot issues related to:
  • Smartphones, tablets, PCs, and laptops
• Use analytical thinking to identify and resolve technical problems
• Navigate multiple systems and tools efficiently
• Ensure customer satisfaction and first-contact resolution
• Maintain professionalism under pressure
• Meet quality standards (call audits, surveys, KPIs)

Education

• Bachelor’s Degree, Diploma, or equivalent

Language Skills

• English at least B2 level

Experience

• Minimum 6 months in customer support (any industry)
• Fresh graduates welcome (especially communication-related fields)