Service Advisor – Cantonese (Customer Support)

LJ Global Horizon; Seremban; On-site; MYR 33,000 - 61,000; Full time

Benefits offered by this job

13th month salary

Monthly KPI bonus up to MYR 700

Job summary

LJ Global Horizon is seeking a Service Advisor – Cantonese to support customers on orders, deliveries, payments, and product information. The role requires strong communication and a service mindset.

You will troubleshoot technical issues across devices, provide multi-channel support (phone, chat and more), aim for first-contact resolution, and keep precise records in internal systems while meeting KPIs and quality standards.

Qualifications

• Bachelor’s Degree or equivalent is required.
• Minimum 6 months in customer support is preferred.
• English language proficiency at B2 level or higher.

Responsibilities

• Provide customer support for orders, deliveries, payments, and product information.
• Troubleshoot technical issues and ensure high-quality customer experience across channels.
• Maintain accurate records in internal systems and meet KPI targets.

Skills

Customer service

Technical support

English (B2)

Education

Bachelor’s Degree / Diploma or equivalent

Job description

Service Advisor – Cantonese (Customer Support)

About the job Service Advisor – Cantonese (Customer Support)

Full-time | Customer Service / Technical Support

• Monday to Sunday (5 working days, 2 days off)
• Rotational shifts between 9:00 AM – 9:30 PM

Salary & Benefits

• Monthly KPI bonus up to MYR 700
• 13th month salary (annual bonus)

The Service Advisor (SA) provides customer support for client inquiries related to orders, deliveries, payments, and product information. The role includes troubleshooting technical issues and ensuring a high-quality customer experience across multiple channels.

Customer Support

• Handle customer inquiries via phone, chat, and other channels
• Assist with:
  • Order status and delivery updates
  • Payment and transaction queries
  • Product information and pre-orders
• Deliver high-quality customer interactions based on KPIs and satisfaction metrics
• Maintain accurate records in internal systems

Technical Support

• Troubleshoot issues related to:
  • Smartphones, tablets, PCs, and laptops
• Use analytical thinking to identify and resolve technical problems
• Navigate multiple systems and tools efficiently
• Ensure customer satisfaction and first-contact resolution
• Maintain professionalism under pressure
• Meet quality standards (call audits, surveys, KPIs)

Education

• Bachelor’s Degree, Diploma, or equivalent

Language Skills

• English at least B2 level

Experience

• Minimum 6 months in customer support (any industry)
• Fresh graduates welcome (especially communication-related fields)