Bahasa Call Center Agent

Radii Global; Subang Jaya; On-site; MYR 26,000 - 42,000; Full time

Job summary

Radii Global in Malaysia is seeking a customer support professional to handle incoming and outgoing calls in Bahasa Malaysia. You will respond to inquiries, complaints, and requests across channels, providing accurate product and policy information while maintaining high service standards.

The role requires strong communication, a customer-centric mindset, and the ability to work in a rotating shift. You will document interactions, follow escalation protocols, and strive to meet team KPIs for

Qualifications

• Proficient in Bahasa Malaysia, both spoken and written.
• Ability to communicate professionally with customers over the phone.
• Patient, service-oriented, and capable of handling challenging interactions.
• Basic computer skills and familiarity with CRM or call centre systems.
• Able to work independently and as part of a team.
• Willing to work on rotation shifts.
• Excellent verbal communication and active listening skills.
• Good problem-solving and conflict-resolution abilities.
• Ability to multitask and handle high call volumes.

Responsibilities

• Handle incoming and outgoing customer calls professionally in Bahasa Malaysia.
• Respond to customer enquiries, complaints, and requests through phone calls and other channels.
• Provide accurate information regarding products, services, policies, and procedures.
• Assist customers in resolving issues and ensure timely follow-up.
• Identify customer needs and provide appropriate solutions or escalate complex cases.
• Maintain accurate records of customer interactions, enquiries, and resolutions in the system.
• Deliver professional, courteous, and efficient service to ensure a positive experience.
• Meet individual and team KPIs: call quality, customer satisfaction, response time, productivity.
• Follow company guidelines, service standards, and data confidentiality requirements.

Skills

Bahasa Malaysia

Phone communication

CRM software

Team player

Tools

CRM software

Job description

Handle incoming and outgoing customer calls professionally in Bahasa Malaysia. Respond to customer enquiries, complaints, and requests through phone calls and other communication channels. Provide accurate information regarding the company's products, services, policies, and procedures.

Key responsibilities

Handle incoming and outgoing customer calls professionally in Bahasa Malaysia

Respond to customer enquiries, complaints, and requests through phone calls and other communication channels

Provide accurate information regarding the company's products, services, policies, and procedures

Assist customers in resolving issues and ensure timely follow-up where necessary

Identify customer needs and provide appropriate solutions or escape complex cases to the relevant department

Maintain accurate records of customer interactions, enquiries, and resolutions in the company's system

Ensure a positive customer experience by delivering professional, courteous, and efficient service

Meet individual and team KPIs, including call quality, customer satisfaction, response time, and productivity targets

Follow company guidelines, service standards, and data confidentiality requirements

About you

Good communication skills in Bahasa Malaysia, both spoken and written

Able to communicate effectively and professionally with customers over the phone

Patient, responsible, service-oriented, and able to handle challenging customer interactions

Basic computer skills and familiarity with CRM or call centre systems

Able to work independently and as part of a team

Able to work on rotation shift

Excellent verbal communication and active listening skills

Good problem-solving and conflict-resolution abilities

Ability to multitask and handle a high volume of calls

Strong customer engagement and interpersonal skills