Customer Care Officer

Brandt International Sdn Bhd; Klang City; On-site; MYR 30,000 - 46,000; Full time

Benefits offered by this job

KPI allowance

Mandarin allowance

Job summary

Brandt International Sdn Bhd in Klang, Selangor is hiring as a Customer Care Officer for a leading telecom provider in Asia servicing Singapore candidates. You will handle inbound calls, resolve issues, and provide quality service in a fast-paced call center environment.

The role requires English proficiency, willingness to work in a 24-hour rotating shift, and training is provided for newcomers. The position is based at Centro Mall, Klang in Malaysia and offers full-time hours with KPI-based

Qualifications

• Must have SPM/STPM/Certificate/Diploma/Degree
• No experience required; training provided
• Must be able to speak English well
• Willing to work rotating 24-hour shifts
• Centre Mall, Klang location in Selangor

Responsibilities

• Handling and answering calls from users and providing solutions
• Delivering quality service by handling calls from users
• Providing consultation regarding products or services
• Closing reports and resolving users' issues promptly

Skills

English (spoken)

Customer service

Phone support

Communication

Education

SPM/STPM/Certificate/Diploma/Degree

Job description

The selected candidate will be working with a leading telecommunication provider in Asia servicing the Singapore candidates as an inbound Customer Care Officer. The call centre is operating on a 24 hours rotational shift with state of the art call centre technology and comes equipped with various recreational facilities.

Responsibilities

• Handling and answering call from user and provide solution to them.
• Delivering a quality services to customers through handling calls from users.
• Handling incoming telephone inquiries and give consultation to the users relating to a product or services.
• Closing a report and try to resolve the users' issues immediately

Requirements

• Candidate must possess minimum SPM / STPM / Certificate / Diploma / Degree
• Full-Time position(s) available / each month
• No experienced needed (Training will be provided).
• Must be able to speak in ENGLISH well
• Willing to work on in rotating SHIFT (24 HOURS ROTATING SHIFT)
• Computer & smartphone savvy & enjoys customer service job
• Must be willing to work in Centro Mall, Klang

Experience Level : No minimum requirements 0 yrs - 5 years acceptable
Category : Customer Service / Call Centre
Job Location : Selangor (Klang)

Other Benefits:

• KPI Allowances RM100 / month (subject to achieving KPI)
• Mandarin Language Allowance RM200 / month (subject to able speaking Mandarin well)