Cafe Manager (Bakery & Cafe Operations)

SDS Group Berhad; Seremban; On-site; MYR 60,000 - 90,000; Full time

Job summary

SDS Group Berhad is seeking a hands-on Outlet Manager to oversee day-to-day bakery and café operations in Seremban. You will drive sales, manage costs and lead a dedicated team to deliver quality products and exceptional service.

Responsibilities include ensuring SOP compliance, inventory control, food safety, and performance reporting. The role requires strong leadership, problem-solving and excellent communication with staff and customers.

Qualifications

• Diploma/Degree in Hospitality, F&B Management, Business Administration or related field.
• 3–5 years of experience in café, bakery, restaurant or F&B operations.
• Experience managing a team and handling daily outlet operations.
• Strong leadership and people-management skills.
• Good understanding of sales, stock control, costing and profitability.
• Good communication and problem-solving skills.
• Customer-oriented with strong service awareness.
• Able to work under pressure and handle operational issues independently.
• Willing to work on weekends and according to outlet requirements.
• Proficient in basic Microsoft Office and/or relevant POS and reporting systems.

Responsibilities

• Oversee daily bakery/café outlet operations, ensuring SOPs and standards are met.
• Achieve monthly sales targets and monitor performance against targets.
• Control costs, wastage, stock levels and labour efficiency.
• Manage inventory: receiving, storage, FIFO/FEFO, stock counts and variance.
• Ensure food safety, hygiene, proper handling and compliance.
• Maintain high customer service standards and address complaints.
• Lead, coach and develop outlet team; schedule and discipline as needed.
• Prepare and submit regular reports to Area Manager and maintain records.

Skills

Leadership

People management

Sales

Stock control

Costing

Profitability

Communication

Problem solving

Customer service

Work under pressure

Weekend availability

MS Office

POS systems

Education

Diploma/Degree in Hospitality or related field

Tools

MS Office

POS systems

Job description

1. Daily Outlet Operations

• - Manage and oversee the day-to-day bakery and café operations.
• - Ensure the outlet operates according to company SOPs, policies and operational standards.
• - Ensure opening and closing procedures are properly carried out.
• - Monitor outlet cleanliness, hygiene, ambience and overall presentation.
• - Ensure sufficient manpower and proper deployment according to business needs.
• - Identify operational issues and take immediate corrective action.
• - Ensure smooth coordination between bakery, café, kitchen, service and cashier operations.

2. Sales & Business Performance

• - Take ownership of monthly sales targets and outlet performance.
• - Monitor daily, weekly and monthly sales against targets.
• - Analyse sales trends, customer traffic and product performance.
• - Develop and execute appropriate initiatives to improve sales.
• - Monitor bakery, cake, beverage, food and café sales performance.
• - Promote new products, promotions and seasonal campaigns.
• - Identify slow-moving products and implement appropriate action to improve sales.
• - Monitor delivery, takeaway and dine-in sales channels.
• - Work closely with the Area Manager to improve outlet profitability.

3. Profitability & Cost Control

• - Monitor food cost, wastage, stock variance and operating expenses.
• - Control product wastage through proper ordering, forecasting and stock management.
• - Ensure appropriate par levels and ordering quantities.
• - Monitor labour cost and manpower productivity.
• - Reduce unnecessary expenses while maintaining service and product quality.
• - Review outlet P&L performance and identify areas for improvement.
• - Ensure company assets and equipment are properly maintained and utilised.

4. Inventory & Stock Management

• - Ensure proper receiving, storage and handling of bakery, food and beverage ingredients.
• - Conduct regular stock counts and ensure accurate stock records.
• - Monitor stock movement, expiry dates and slow-moving items.
• - Ensure FIFO/FEFO practices are followed where applicable.
• - Minimise stock discrepancies, over-ordering and product wastage.
• - Ensure proper communication with production and suppliers regarding stock requirements.

5. Product Quality

• - Ensure all bakery, food and beverage products meet company quality standards.
• - Monitor product presentation, portion control and consistency.
• - Ensure proper handling, storage and display of cakes, pastries, bread and food products.
• - Provide feedback to production/HQ on product quality and customer preferences.
• - Monitor customer feedback and implement improvements where necessary.

6. Customer Service

• - Maintain high standards of customer service and hospitality.
• - Handle customer complaints professionally and promptly.
• - Monitor customer satisfaction and service standards.
• - Ensure staff demonstrate appropriate product knowledge and service etiquette.
• - Build good relationships with regular customers and the local community.
• - Identify opportunities to improve the overall customer experience.

7. People Management & Development

• - Lead, motivate and coach the outlet team.
• - Conduct staff briefing and regular performance discussions.
• - Ensure proper manpower scheduling and attendance management.
• - Monitor staff productivity, discipline and work performance.
• - Train employees on SOPs, service standards, product knowledge and food safety.
• - Identify high-potential employees and support their development.
• - Conduct performance evaluations and provide constructive feedback.
• - Address performance and disciplinary issues according to company policy.

8. Food Safety, Hygiene & Compliance

• - Ensure strict compliance with food safety and hygiene requirements.
• - Ensure outlet complies with company SOPs and relevant regulatory requirements.
• - Maintain proper food handling, storage and temperature controls.
• - Ensure cleaning schedules and hygiene standards are consistently maintained.
• - Prepare the outlet for internal and external audits.
• - Follow up on audit findings and ensure corrective actions are completed.
• - Maintain required documentation and records.

9. Equipment & Maintenance

• - Monitor the condition of bakery, café, kitchen and POS equipment.
• - Report equipment breakdowns and maintenance requirements promptly.
• - Follow up with contractors and relevant departments on repairs.
• - Ensure equipment is used correctly to minimize breakdowns and operating costs.
• - Maintain a safe working environment for employees and customers.

10. Reporting & Administration

• - Prepare and submit daily, weekly and monthly operational reports.
• - Monitor sales, labour, wastage, stock and other key performance indicators.
• - Provide accurate operational information to the Area Manager.
• - Maintain proper outlet documentation and records.
• - Communicate company directives effectively to the outlet team.
• - Ensure all administrative requirements are completed accurately and on time.

Key Performance Indicators (KPIs)

1. Sales Achievement

• - Achievement of monthly sales targets
• - Sales growth and customer traffic

2. Profitability

• - Outlet profit performance
• - Food and beverage cost control
• - Labour cost management

3. Operational Excellence

• - SOP compliance
• - Audit results
• - Stock accuracy
• - Wastage control
• - Outlet cleanliness and maintenance

4. Customer Experience

• - Customer satisfaction
• - Complaint handling
• - Service quality

5. People Management

• - Staff productivity
• - Staff retention
• - Training and development
• - Attendance and discipline

6. Product Quality

• - Product consistency
• - Presentation
• - Product availability
• - Compliance with company standards

Job Requirements & Qualifications :-

• 1) Diploma/Degree or equivalent qualification in Hospitality, Food & Beverage Management, Business Administration or related field.
• 1) Minimum 3–5 years of experience in café, bakery, restaurant or F&B operations.
• 3) Experience managing a team and handling daily outlet operations.
• 4) Strong leadership and people-management skills.
• 5) Good understanding of sales, stock control, costing and profitability.
• 6) Good communication and problem-solving skills.
• 7) Customer-oriented with strong service awareness.
• 8) Able to work under pressure and handle operational issues independently.
• 9) Willing to work on weekends, public holidays and according to outlet operational requirements.
• 10) Proficient in basic Microsoft Office and/or relevant POS and reporting systems.

SDS is the retail subsidiary of SDS Groups. As a Johor home-grown company, SDS Groups develop its business with three subsidiary brands including SDS, wholesale subsidiaries Top Baker and Daily’s Bakery. Top Baker and Daily’s Bakery are bakery product suppliers and wholesalers delivering delectable bread to nationwide daily. New factory launched in Seremban has begun its operation in October 2017 serving more confectioneries to Malaysians.

SDS which is well-recognized in Johor region for its quality confectionery products valuable for money and excellent customer service. Since 1987, SDS continuously invents new creations monthly to keep customer’s excitement in SDS products. Aligned with the Share, Dine, Smile motto – SDS envisions to give its valued customer the most unique and enjoyable dining experience.

SDS is the retail subsidiary of SDS Groups. As a Johor home-grown company, SDS Groups develop its business with three subsidiary brands including SDS, wholesale subsidiaries Top Baker and Daily’s Bakery. Top Baker and Daily’s Bakery are bakery product suppliers and wholesalers delivering delectable bread to nationwide daily. New factory launched in Seremban has begun its operation in October 2017 serving more confectioneries to Malaysians.

SDS which is well-recognized in Johor region for its quality confectionery products valuable for money and excellent customer service. Since 1987, SDS continuously invents new creations monthly to keep customer’s excitement in SDS products. Aligned with the Share, Dine, Smile motto – SDS envisions to give its valued customer the most unique and enjoyable dining experience.