Cafe Manager

Private Advertiser; Ipoh; On-site; MYR 45,000 - 78,000; Full time

Job summary

Private Advertiser is seeking a Café Operations Manager to oversee day-to-day cafe performance and lead front-line staff. You will supervise, schedule shifts, ensure hygiene and service standards, and address customer feedback. The role requires strong leadership, hands-on involvement, and a proactive approach in a fast-paced environment.

Responsibilities include inventory monitoring, quality control, and daily reporting to management. Weekend and holiday shifts may be necessary.

Qualifications

• Minimum 3 years of experience in cafe, restaurant or F&B operations.
• Experience in supervising or managing staff preferred.
• Strong leadership and communication abilities.

Responsibilities

• Oversee daily cafe operations to ensure smooth and efficient performance.
• Manage, supervise, and guide cafe staff to maintain service standards.
• Prepare staff duty rosters and arrange shifts according to needs.
• Ensure staff attendance, punctuality, grooming, and hygiene standards.
• Monitor food, beverage quality, customer service, and cleanliness.
• Handle customer enquiries, feedback, and complaints professionally.
• Monitor inventory, stock levels, and daily sales performance.
• Ensure compliance with food safety, hygiene and SOPs.
• Train new staff and enforce standard operating procedures.
• Report operational issues and performance updates to management.

Skills

Staff management

Leadership

Communication

Problem solving

Customer service

Job description

Oversee the daily operations of the cafe to ensure smooth and efficient operations.

Key responsibilities

Manage, supervise, and guide cafe staff to maintain good service standards

Prepare staff duty rosters and arrange shifts according to operational needs

Ensure staff attendance, punctuality, grooming, and hygiene standards are maintained

Monitor food and beverage quality, customer service, and overall cleanliness

Handle customer enquiries, feedback, and complaints professionally

Monitor inventory, stock levels, and daily sales performance

Ensure compliance with food safety, hygiene, and company policies

Train new staff and ensure team members follow standard operating procedures (SOPs)

Report operational issues and performance updates to management

About you

Minimum 3 years of experience in cafe, restaurant, or F&B operations is preferred.

Candidates with supervisory or management experience will have an advantage.

Good leadership, communication, and problem-solving skills.

Able to manage staff and work in a fast-paced environment.

Responsible, proactive, and customer-service oriented.

Willing to work on weekends, public holidays, and shift schedules when required.

Able to handle daily cafe operations, including stock control and staff scheduling.

Hands-on and willing to assist with daily operations when necessary.