Restaurant Manager

Domus Restaurant; Kuching; On-site; MYR 56,000 - 89,000; Full time

Job summary

Domus Restaurant in Kuching, Malaysia is seeking an F&B Restaurant Manager to lead a team of supervisors and service staff, ensuring smooth operations and high customer satisfaction. You will assist the Director with staff planning, training and SOP implementation, while maintaining controls on cash handling, waste and productivity.

The role emphasizes strong leadership, cross-functional collaboration with Accounts, HR and the Director, and a proactive approach to achieving financial and service

Qualifications

• Experience leading F&B teams and coordinating staff.
• Ability to implement operating procedures and manage inventory.
• Strong customer service orientation and communication skills.

Responsibilities

• Assist the Director in planning, coordinating and managing staff and service.
• Lead Supervisors, Barista, Bartender and Waiter teams.
• Develop and implement standard operating procedures and staff development.
• Monitor cashiering processes and minimize wastage.
• Ensure cleanliness and proper food/wine stock levels.
• Conduct pre-shift meetings and communicate daily priorities.
• Respond to guest feedback promptly and professionally.
• Manage HR tasks including hiring, training, and performance feedback.

Skills

Staff supervision

Leadership

Customer service

HR management

Budgeting & payroll

Training and development

Inventory management

Operations management

POS system

Tools

POS system

Job description

F&B RESTAURANT MANAGER (Job Responsibilities & Task)

The Manager will assist the Director in planning, coordinating and managing staff and service to ensure the restaurant operations run efficiently and effectively and that customer service standards are always maintained. The manager will be leading a team of Supervisor / Barista / Bartender / Waiter.

This role will encompass the formulation and implementation of operating procedures and standards the management and development of team members, and liaising with the support functions department (Accounts, HR, Director) ensuring the success of the restaurant

Support the Director to achieve the financial, service and other related goals that have been set for the outlet through diligent and proactive management skills

Provide strong presence and leadership amongst the team in absences of the director

Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency

Review operating results with the team and identify opportunities to improve performance

Monitor all cashiering procedures are processed in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios

Inspect table set - up, check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness on a regular basis

Inspect food items are set in proper quantities and company standard

Review the reservation book, pre - assign designated tables and follow up on special request

Inspect that specified amount of food menus and wine are available and in good condition for each meal period

Anticipate heavy business times and organize procedures to handle extended waiting lines. Seek support from other outlets where appropriate

Ensure pre shift meeting with staff are carried out and review all information pertinent to the days business

Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibilities to resolve issues.

Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction

Monitor guest reactions and confer frequently with service staff or supervisor to ensure guest satisfaction

Manage HR responsibilities to include teamwork, performance feedback, mutual respect, employee satisfaction, quality hiring, training and succession planning process and encompass the company's diversity commitment, compliance with company standard procedures, policies and legal requirements.

Manage and update employee record

Responsible for maintaining and delivering schedule, reviews discipline, staff payroll

coordinating training of all staff as required

Coordinate inventories and order supplies, and equipment as required