Cafe Assistant

Golden Scoop; Kuala Lumpur; On-site; MYR 19,000 - 28,000; Full time

Benefits offered by this job

Staff Meal

14 days annual leave

Group insurance

Outpatient medical claim

PayD advance salary

Annual Bonus

Staff Discount

Job summary

Baskin Robbins Malaysia is looking for an Operations Assistant to support store duties across locations such as Atria Damansara, Starling Uptown, One Utama, Centerpoint, Tropicana City Mall and Kidzania Kuala Lumpur. You'll assist the PIC in executing store operations during scheduled shifts, focus on customer service, and uphold Baskin Robbins principles and the We Make People Happy ethos.

Ideal candidates have at least a diploma or SPM with 1 year in F&B operations, strong communication, and a

Qualifications

• Minimum SPM or Diploma in Hotel Management with 1 year in F&B operations management.
• Excellent communication across all functions and levels.

Responsibilities

• Assist PIC in executing store operations during shifts.
• Deliver excellent customer service aligned with Baskin Robbins experience.
• Understand customer needs and deliver the experience.
• Maintain high product quality and hygiene.

Skills

1 year experience

Education

Diploma in Hotel Management

SPM holders

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Contributes to success by assisting the PIC in executing store operations during scheduled shifts. Attain to customer needs and give the best customer service and maintain the “We Make People Happy” for the customer. Responsible for modelling and acting in accordance with Baskin Robbins principles

Relentless focus on customer, understands what customer wants and how to deliver the experience.

Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.

Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.

Continuously seek opportunities to improve self and others.

Qualifications and Experience

Min. SPM holders or Diploma in Hotel Management or its equivalent with 1 year of experience in operations management in F&B or food service industry.

Articulate and able to communicate effectively across all functions and levels.

Other

Total remuneration (Estimated around RM1,700 to RM2,500 including basic salary, incentive pay, transport reimbursement, overtime)

Staff Meal

1% of incentive

14 days of annual leave

Free cake on birthday

Group insurance

Outpatient medical claim

PayD advance salary benefits (Terms applies)

Requirement
Location:

• Baskin Robbins Atria Damansara

• Baskin Robbins Starling Uptown

• Baskin Robbins One Utama

• Baskin Robbins Centerpoint

• Baskin Robbins Tropicana City Mall

• Kidzania, Kuala Lumpur

Summary

Contributes to success by assisting the PIC in executing store operations during scheduled shifts. Attain to customer needs and give the best customer service and maintain the “We Make People Happy” for the customer. Responsible for modelling and acting in accordance with Baskin Robbins principles

Key Competencies

• Relentless focus on customer, understands what customer wants and how to deliver the experience.
• Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.
• Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.
• Continuously seek opportunities to improve self and others.

Qualifications and Experience

• Min. SPM holders or Diploma in Hotel Management or its equivalent with 1 year of experience in operations management in F&B or food service industry.
• Articulate and able to communicate effectively across all functions and levels.

Other

• Total remuneration (Estimated around RM1,700 to RM2,500 including basic salary, incentive pay, transport reimbursement, overtime)
• Staff Meal
• 1% of incentive
• 14 days of annual leave
• Free cake on birthday
• Group insurance
• Outpatient medical claim
• PayD advance salary benefits (Terms applies)

Responsibility

Key Responsibilities

• Acts with integrity, honest and acknowledge that promote the culture, values and mission of Baskin Robbins.
• To provide excellent customer service and customer experience to Baskin Robbins customers.
• To be able to understand the needs of the customer.
• To maintain the highest standard of product quality and hygiene.

Benefits

• Transport Reimbursement
• Staff Meals
• Annual Leave
• Medical and Hospitalisation Leave
• Training Provided
• Medical Insurance
• Overtime Pay
• Annual Bonus
• EPF
• SOCSO
• EIS
• Staff Meal
• Staff Discount

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