Cafe Assistant

Golden Scoop; George Town; On-site; MYR 19,000 - 28,000; Full time

Benefits offered by this job

Staff Meal

Group insurance

Outpatient medical claim

PayD advance salary benefits

Transport Reimbursement

14 days annual leave

Free cake on birthday

Medical Insurance

Overtime Pay

Annual Bonus

EPF

SOCSO

EIS

Staff Discount

Job summary

Baskin Robbins is hiring to support store operations and deliver exceptional customer service in a fast-paced F&B environment. You will assist with daily tasks during shifts, ensuring guest satisfaction and adherence to BR standards.

The role emphasizes customer-first service, teamwork, and integrity as part of our brand experience and hygiene practices, with a focus on delivering the “We Make People Happy” promise.

Qualifications

• Min. SPM holders or Diploma in Hotel Management or its equivalent with 1 year of experience in operations management in F&B or food service industry.
• Articulate and able to communicate effectively across all functions and levels.

Responsibilities

• Assists the PIC in executing store operations during scheduled shifts.
• Attends to customer needs and delivers the best customer service, upholding the We Make People Happy ethos.
• Models and acts in accordance with Baskin Robbins principles.

Skills

Customer focus

Communication

Adaptability

Teamwork

Attention to detail

Education

SPM or Diploma in Hotel Management

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Contributes to success by assisting the PIC in executing store operations during scheduled shifts. Attain to customer needs and give the best customer service and maintain the “We Make People Happy” for the customer. Responsible for modelling and acting in accordance with Baskin Robbins principles

Relentless focus on customer, understands what customer wants and how to deliver the experience.

Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.

Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.

Continuously seek opportunities to improve self and others.

Qualifications and Experience

Min. SPM holders or Diploma in Hotel Management or its equivalent with 1 year of experience in operations management in F&B or food service industry.

Articulate and able to communicate effectively across all functions and levels.

Other

Total remuneration (Estimated around RM1,700 to RM2,500 including basic salary, incentive pay, transport reimbursement, overtime)

Staff Meal

1% of incentive

14 days of annual leave

Free cake on birthday

Group insurance

Outpatient medical claim

PayD advance salary benefits (Terms applies)

Contributes to success by assisting the PIC in executing store operations during scheduled shifts. Attain to customer needs and give the best customer service and maintain the “We Make People Happy” for the customer. Responsible for modelling and acting in accordance with Baskin Robbins principles

Key Competencies

• Relentless focus on customer, understands what customer wants and how to deliver the experience.
• Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.
• Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.
• Continuously seek opportunities to improve self and others.

Qualifications and Experience

• Min. SPM holders or Diploma in Hotel Management or its equivalent with 1 year of experience in operations management in F&B or food service industry.
• Articulate and able to communicate effectively across all functions and levels.

Other

• Total remuneration (Estimated around RM1,700 to RM2,500 including basic salary, incentive pay, transport reimbursement, overtime)
• Staff Meal
• 1% of incentive
• 14 days of annual leave
• Free cake on birthday
• Group insurance
• Outpatient medical claim
• PayD advance salary benefits (Terms applies)

Responsibility

Key Responsibilities

• Acts with integrity, honest and acknowledge that promote the culture, values and mission of Baskin Robbins.
• To provide excellent customer service and customer experience to Baskin Robbins customers.
• To be able to understand the needs of the customer.
• To maintain the highest standard of product quality and hygiene.

Benefits

• Transport Reimbursement
• Staff Meals
• Annual Leave
• Medical and Hospitalisation Leave
• Training Provided
• Medical Insurance
• Overtime Pay
• Annual Bonus
• EPF
• SOCSO
• EIS
• Staff Meal
• Staff Discount