Outlet Supervisor

Golden Scoop; Kuala Lumpur; On-site; MYR 29,000 - 32,000; Full time

Benefits offered by this job

Staff Meal

Group insurance

16 days of annual leave

Birthday cake

Job summary

Baskin Robbins Malaysia is seeking a store operations professional to support the Outlet Manager during shifts. You will deploy partners, delegate tasks, and model Baskin Robbins principles to ensure exceptional customer experiences.

The role requires a degree/diploma in Hotel Management with at least 2 years of supervisory or operations experience in F&B, excellent communication across all levels, and a proven leadership track record to drive sales and service excellence.

Qualifications

• Degree in Hotel Management or diploma with a minimum of 2 year experience in supervisory or operations management in F&B or food service industry.
• Articulate and able to communicate effectively across all functions and levels.
• Demonstrate leadership in managing teams and sales/achievement driven.

Responsibilities

• Assist the Outlet Manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to ensure customer experience aligns with Baskin Robbins standards.
• Lead with trust, coach and develop junior staff, maintain a positive team environment.
• Ensure adherence to Baskin Robbins policies and deliver quality results.

Skills

Leadership

Communication

Team Management

Education

Hotel Management Degree or Diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Contributes to success by assisting the Outlet Manager in executing store operations during scheduled shifts. Deploy partners and delegates tasks; team members can create and maintain the “We create magical moments to make the world a happier place” for the customer. Responsible for modelling and acting in accordance with Baskin Robbins principles

Relentless focus on customer, understands what customer wants and how to deliver the experience

Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.

Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.

Continuously seek opportunities to improve self and others.

Lead with trust, commitment, coach and develop junior staff.

Understands to drive overall business success and is accountable to prioritize and deliver quality results.

Qualifications and Experience

Holds a degree in Hotel Management or its equivalent or diploma with a minimum of 2 year experience in supervisory or operations management in F&B or food service industry.

Articulate and able to communicate effectively across all functions and levels.

Demonstrate leadership in managing teams and sales/achievement driven.

Other

Total remuneration (Estimated around RM2,600 to RM2,900 including basic salary, incentive pay, transport reimbursement, overtime)

Staff Meal

1% of sales incentive (If achieve targeted sales)

16 days of annual leave

Free cake on birthday

Group insurance

Outpatient medical claim

PayD salary benefits

Requirement

Job Summary

Contributes to success by assisting the Outlet Manager in executing store operations during scheduled shifts. Deploy partners and delegates tasks; team members can create and maintain the “We create magical moments to make the world a happier place” for the customer. Responsible for modelling and acting in accordance with Baskin Robbins principles

Key Competencies

• Relentless focus on customer, understands what customer wants and how to deliver the experience
• Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.
• Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.
• Continuously seek opportunities to improve self and others.
• Lead with trust, commitment, coach and develop junior staff.
• Understands to drive overall business success and is accountable to prioritize and deliver quality results.

Qualifications and Experience

• Holds a degree in Hotel Management or its equivalent or diploma with a minimum of 2 year experience in supervisory or operations management in F&B or food service industry.
• Articulate and able to communicate effectively across all functions and levels.
• Demonstrate leadership in managing teams and sales/achievement driven.

Other

• Total remuneration (Estimated around RM2,600 to RM2,900 including basic salary, incentive pay, transport reimbursement, overtime)
• Staff Meal
• 1% of sales incentive (If achieve targeted sales)
• 16 days of annual leave
• Free cake on birthday
• Group insurance
• Outpatient medical claim
• PayD salary benefits

Responsibility

Key Responsibilities

• Setting goals for the work group, developing organizational capability, and modelling how work together.
• Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.
• Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of BR.
• Monitor and manage store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
• Utilizes existing tools to identify and prioritizes communication and regularly uses discretion to filter communication to the store team.
• Responsible for maintaining good and profitable Cost of Goods, labor cost and controlling product damages according to guidelines by the Finance department.
• Executes store operational policies and procedures, including those for inventory management, cash handling, labour cost control and safety & security to ensure the safety of all patrons during each shift.
• Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.
• Check bank-in reports of outlets to ensure daily sales takings are banked in on time.
• Resolve sales and operations issues in an effective and timely manner.
• Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.
• Maintains regular and consistent attendance and punctuality.
• Provide operational support including skills, manpower, stocks or any related deemed necessary in event of function, business opportunities meant to maximize Company’s topline achievement.
• In the event of you leading a store, you will assume the key responsibility of a Rank 1 with close guidance of your superior.
• Carry out any others and ad hoc duties as assigned by superior.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• EIS
• Additional Allowance
• Medical Insurance
• Medical and Hospitalisation Leave
• Training Provided
• Performance Bonus
• Overtime Pay