CAFE AREA MANAGER

a'rest cafe; Johor Bahru; On-site; MYR 100,000 - 145,000; Full time

Job summary

a'rest cafe in Malaysia is seeking an experienced Sales & Growth leader to drive sales performance across outlets and lead local marketing initiatives. You will analyze sales data, plan promotions, and coach outlet managers to optimize profitability.

Candidate should have 3–5 years in F&B multi-outlet management, strong leadership, and a hands-on approach to budgeting, KPI management, and customer service. Travel between outlets and building a collaborative team culture are key aspects.

Qualifications

• Minimum 3–5 years experience in F&B multi-outlet management.

Responsibilities

• Drive sales performance and profitability across assigned outlets.
• Analyze sales reports and identify opportunities for improvement.
• Plan and execute promotions, campaigns, and local marketing activities.
• Monitor competitors and market trends.
• Recruit, train, coach, and develop outlet managers and team members.
• Conduct performance reviews and staff evaluations.
• Ensure proper manpower planning and scheduling.
• Build a positive work culture and strong teamwork environment.
• Ensure high customer satisfaction and service excellence.
• Handle escalated customer complaints professionally and efficiently.
• Monitor customer feedback and implement improvements.
• Manage outlet budgets, labour cost, and operational expenses.
• Ensure accurate reporting of sales, cash handling, and inventory.
• Achieve monthly KPI and business targets.

Skills

Multi-outlet mgmt

Training & coaching

Leadership

Problem solving

Cafe operations

Customer service

P&L budgeting

KPI management

Travel between outlets

English

Bahasa Malaysia

Mandarin

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

2. Sales & Business Growth

• Drive sales performance and profitability across assigned outlets.
• Analyze sales reports and identify opportunities for improvement.
• Plan and execute promotions, campaigns, and local marketing activities.
• Monitor competitors and market trends.
• Recruit, train, coach, and develop outlet managers and team members.
• Conduct performance reviews and staff evaluations.
• Ensure proper manpower planning and scheduling.
• Build a positive work culture and strong teamwork environment.

4. Customer Experience

• Ensure high customer satisfaction and service excellence.
• Handle escalated customer complaints professionally and efficiently.
• Monitor customer feedback and implement improvements.
• Manage outlet budgets, labour cost, and operational expenses.
• Ensure accurate reporting of sales, cash handling, and inventory.
• Achieve monthly KPI and business targets.

Requirements

• Minimum 3–5 years experience in F&B multi-outlet management.

Preferred Skills

• Experience managing multiple cafe branches.
• Strong training and coaching ability.
• Able to work in fast-paced environment.
• Results-driven and hands-on management style.Strong leadership and problem-solving skills.
• Good knowledge of cafe operations, coffee culture, and customer service.
• Experience in P&L, budgeting, and KPI management.
• Able to travel between outlets.
• Good communication skills in English, Bahasa Malaysia, and/or Mandarin.