Solutions Engineer

Enfrasys Group; Petaling Jaya; On-site; MYR 48,000 - 72,000; Full time

Job summary

Enfrasys Group in Malaysia is seeking an IT Operations/Support Specialist to manage technical implementations, asset lifecycle, software licensing, and application deployment across internal platforms.

You will support QA/testing of new features, document runbooks, and coordinate with internal stakeholders to ensure system reliability and efficiency.

Qualifications

• Bachelor's degree in computer science/IT or fresh graduates.
• Strong verbal and written communication skills.
• Knowledgeable in Microsoft technologies; certification is a plus.
• Willingness to work rotational shifts and meet deadlines.

Responsibilities

• Execute baseline system configurations, deployments and updates per SOPs and security policies.
• Support deployment and configuration of internal applications, platforms and infrastructure.
• Perform Level 1 incident response including diagnostics, log analysis and escalation.
• Conduct daily system monitoring and preventive maintenance to ensure availability.
• Perform patch management and system updates for servers and endpoints.
• Assist in hardware provisioning and asset lifecycle management.
• Support software licenses management and license compliance.
• Aid in deployment and testing of internally developed applications.
• Document testing results, defects and improvements; maintain runbooks.
• Maintain detailed issue logs and troubleshooting records.

Skills

Verbal communication

Written communication

Microsoft technologies

Microsoft Azure

Microsoft 365

Microsoft Certification

Rotation shift

Independent

Feedback oriented

Education

Bachelor's degree in computer science/IT

Tools

Azure

Microsoft 365

Job description

Essential Duties and Responsibilities:

1.Technical Implementation & Internal System Support

• Execute baseline system configurations, deployments, and updates in accordance with internal SOPs and IT security policies.
• Support deployment and configuration of internal applications, platforms, and infrastructure systems.
  
• Perform Level 1 incident response including diagnostics, log analysis, issue triaging, and escalation when required.
  
• Conduct daily monitoring, system health checks, and preventive maintenance to ensure system availability.
  
• Perform patch management and system updates for servers, endpoints, and internal platforms.
  
• Support operational IT tasks including service monitoring, system maintenance, and operational checklists.
  

2.Hardware & IT Asset Management

• Support provisioning, configuration, and maintenance of company IT hardware including laptops, workstations, networking devices, and peripheral equipment.
• Maintain accurate records of IT assets, device allocations, and lifecycle status.
• Assist in asset tracking, device inventory audits, and lifecycle management including replacement planning.
• Coordinate with vendors for hardware procurement, repairs, and warranty management.

3.Software Licensing & Compliance

• Support management of software licenses including operating systems, productivity tools, development platforms, and enterprise applications.
• Track software license usage, renewals, and compliance with vendor agreements.
• Assist in maintaining license inventory and documentation to ensure audit readiness.
• Work with internal teams to ensure proper allocation and usage of software licenses.

4.Application Deployment &Testing

• Assist in deployment and configuration of internally developed applications and internal platforms.
• Support QA and testing activities for new features, system updates, and integrations.
• Execute testing procedures using standardized test cases and checklists.
• Document testing results, defects, and improvement recommendations.
• Maintain deployment logs and system configuration records.

5.Issue Tracking &Operational Documentation

• Maintain detailed issue logs and troubleshooting records for internal systems.
• Document recurring issues and escalate root causes to senior engineers.
• Maintain and update internal documentation includingRunbooks, Knowledge base articles, SOPs, Troubleshooting guides

6.Internal Stakeholder Coordination

• Support internal users by addressing IT-related inquiries and operational requests.
• Participate in internal meetings to understand business system requirements.
• Prepare technical reports, system status updates, and troubleshooting summaries.
• Assist in preparing technical documentation and internal presentations

7.OperationalImprovement & Automation

• Identify opportunities to improve internal IT processes, operational workflows, and system efficiency.
• Assist in building automation scripts, internal tools, or workflow improvements where applicable.
• Support initiatives related to system modernization, monitoring improvements, and internal DevOps practices.
• Participate in training programs and continuous learning with technology partners and vendor
  

Education and/or Work Experience Requirements:

• Bachelor's degree in computer science/information technology or fresh graduates.
• Strong verbal and written communication skills.
• Knowledgeable in Microsoft technologies or relevant skills.
• Microsoft Certification preferred, with experience in Microsoft Azure or Microsoft 365 as a bonus.
• Willingness to work late hours to meet customer deadlines.
• Open to feedback and continuous improvement, able to work independently with good interpersonal skills.
• Candidate must be able to work on a rotational shift arrangement if require.
• Self-directed with the ability to drive change in unstructured environments.