Business Operations Executive

SalesWorks Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

SalesWorks Group in Kuala Lumpur seeks a Business Operations Executive to support end-to-end processes, system enhancements, and operational improvements. The role requires strong analytical skills, attention to detail, and the ability to work cross-functionally with IT, Finance, Product, and Local Market Operations to ensure compliant, efficient workflows across the organization.

You will document processes, prepare SOPs, conduct UATs, map campaigns, and contribute to governance while

Qualifications

• Bachelor’s degree in business administration, Operations Management, Process Management, or related discipline.
• 1 to 3 years of experience in business operations, process improvement, or related functions.
• Strong functional knowledge of Microsoft Excel, Word, Outlook, Teams, and SharePoint.
• Familiarity with process visualization or collaboration tools such as Miro or Visio.
• Detail-oriented with the ability to translate business needs into structured processes and documentation.

Responsibilities

• Prepare and execute end-to-end test campaign setup, including database setup to ensure readiness before launch.
• Perform process mapping to document campaign setup flow, identify gaps or redundancies, and propose improvements for smoother execution.
• Prepare detailed Change Requests (CR) and perform User Acceptance Testing (UAT) to validate system functionality and business requirements.
• Identify and highlight the operational impact of new processes or system changes, support transition and adaptation activities.
• Assist in workflow optimization initiatives to drive operational efficiency, consistency, and quality improvement across departments.
• Ensure all processes adhere to internal controls and regulatory requirements, identifying any areas of non-compliance and recommending corrective actions.
• Prepare and maintain accurate process flows, workflow documentation, standard operating procedures (SOPs), and operational policies for reference and audit purposes.
• Work closely with key stakeholders, including IT, Finance, Product, and Local Market Operations teams, to ensure seamless implementation of operational processes and system enhancements.

Skills

Analytical mindset

Stakeholder management

Communication

Data handling & reporting

Organized & proactive

Adaptable to change

Education

Bachelor’s degree in business administration, Operations Management, Process Management, or related discipline

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

SharePoint

Miro

Visio

Job description

Business Operations Executive will play a key role in supporting end-toend business processes, system enhancement initiatives, and operational improvements. This role requires strong analytical skills, attention to detail, and the ability to work cross-functionally with internal/external stakeholders to ensure smooth process execution, compliance, and efficiency across the organization.

Key Responsibilities:

Campaign Setup & Testing:

• Prepare and execute end-to-end test campaign setup, including database setup to ensure readiness before launch.
• Perform process mapping to document campaign setup flow, identify gaps or redundancies, and propose improvements for smoother execution.

Change Request & UAT:

• Prepare detailed Change Requests (CR) and perform User Acceptance Testing (UAT) to validate system functionality and business requirements.

Impact Analysis & Change Management:

• Identify and highlight the operational impact of new processes or system changes, support transition and adaptation activities.

Process & Workflow Optimization:

• Assist in workflow optimization initiatives to drive operational efficiency, consistency, and quality improvement across departments.

Compliance & Process Governance:

• Ensure all processes adhere to internal controls and regulatory requirements, identifying any areas of non-compliance and recommending corrective actions.

Documentation & Policy Development:

• Prepare and maintain accurate process flows, workflow documentation, standard operating procedures (SOPs), and operational policies for reference and audit purposes.

Cross-Functional Collaboration:

• Work closely with key stakeholders, including IT, Finance, Product, and Local Market Operations teams, to ensure seamless implementation of operational processes and system enhancements.

Education & Qualifications:

• Bachelor’s degree in business administration, Operations Management, Process Management, or a related discipline.
• 1 to 3 years of experience in business operations, process improvement, or related functions.
• Strong functional knowledge of Microsoft Excel, Word, Outlook, Teams, and SharePoint.
• Familiarity with process visualization or collaboration tools such as Miro or Visio.
• Detail-oriented with the ability to translate business needs into structured processes and documentation.

Knowledge & Skills:

• Solid understanding of business operations, workflow coordination, and process documentation.
• Analytical mindset with ability to identify gaps, inefficiencies, and improvement opportunities.
• Strong communication and stakeholder management skills to work effectively across teams.
• Competence in data handling and reporting for operational tracking and performance insights.
• Organized, proactive, and able to manage multiple tasks with minimal supervision.
• Adaptable to system or process changes in a fast-moving business environment.
• Fluent in English, with Mandarin and Cantonese as an advantage, both written and spoken.