Business Improvement Executive

Cahya Mata; Kuching; On-site; MYR 48,000 - 72,000; Full time

Job summary

Cahya Mata is seeking a Business Improvement Executive to join Group Administration. You will coordinate improvement initiatives, review processes and support implementation of efficient solutions across the group.

The role requires collaboration with multiple stakeholders to drive operational enhancements and optimise service delivery. The ideal candidate will have a relevant bachelor's degree, strong analytical skills and a background in process improvement, project coordination and change

Qualifications

• Bachelor's degree in a related discipline as listed.
• Professional certification in Business Improvement, Project Management, Quality Management, Lean Six Sigma, Agile is a plus.

Responsibilities

• Support and coordinate business improvement initiatives to enhance operational efficiency, productivity and service delivery across Group Administration.
• Review and analyse existing processes, systems and workflows to identify gaps and opportunities for improvement.
• Assist in developing and improving processes, SOPs and operational guidelines.
• Identify opportunities for process optimisation, cost efficiency, productivity enhancement, digitalisation and automation.
• Coordinate and monitor improvement projects by tracking project plans, timelines, deliverables and implementation progress.
• Work with stakeholders to identify operational challenges and support implementation of improvement solutions.
• Support change management and continuous improvement initiatives to facilitate adoption of new processes and systems.
• Prepare and maintain project documentation, improvement reports, performance updates and presentations for Management and relevant stakeholders.

Skills

Business administration

Management

Engineering

Information Technology (IT)

Project management

Operations management

Business analytics

Cross-functional collaboration

Education

Bachelor's Degree in Business Administration, Management, Engineering, Information Technology (IT), Project Management, Operations Management, Business Analytics

Tools

Microsoft Office (Excel, PowerPoint)

Job description

About the Role

We are looking for a Business Improvement Executive to join our Group Administration team. In this role, you will support and coordinate business improvement initiatives aimed at enhancing operational efficiency, productivity and service delivery across the Group. You will work closely with various stakeholders to review existing processes, identify improvement opportunities and support the implementation of effective and sustainable solutions.

What You'll Be Doing

Business Improvement & Process Optimisation

• Support and coordinate business improvement initiatives to enhance operational efficiency, productivity and service delivery across Group Administration.
• Review and analyse existing processes, systems and workflows to identify gaps, inefficiencies and opportunities for improvement.
• Assist in developing and improving processes, Standard Operating Procedures (SOPs) and operational guidelines in line with business requirements.
• Identify opportunities for process optimisation, cost efficiency, productivity enhancement, digitalisation and automation.

Project Coordination & Implementation

• Coordinate and monitor improvement projects by tracking project plans, timelines, deliverables, action items and implementation progress.
• Work closely with stakeholders and business units to identify operational challenges and support the implementation of improvement solutions.
• Support change management and continuous improvement initiatives to facilitate the implementation and adoption of new processes and systems.

Records, Analysis & Reporting

• Prepare and maintain project documentation, improvement reports, performance updates and presentations for Management and relevant stakeholders.

What We're Looking For

• Bachelor's Degree in Business Administration, Management, Engineering, Information Technology (IT), Project Management, Operations Management, Business Analytics or related discipline.
• Professional certification or training in Business Improvement, Project Management, Quality Management, Lean Six Sigma, Agile or related fields will be an added advantage.
• Minimum 2–4 years of relevant working experience in business improvement, project coordination, business process improvement, operations, continuous improvement or related areas.
• Experience in supporting process improvement initiatives, project implementation, operational efficiency and organisational improvement programmes is preferred.
• Experience in corporate/group-level operations and working with cross-functional stakeholders will be an added advantage.
• Strong analytical and problem-solving skills, with the ability to analyse business processes and identify improvement opportunities.
• Good understanding of business processes, operational efficiency and continuous improvement.
• Good project coordination and organisational skills, with strong attention to detail and the ability to track project progress and deliverables.
• Strong written and verbal communication skills, with the ability to work effectively with cross-functional stakeholders.
• Exposure to process mapping, performance monitoring, change management, digitalisation and automation initiatives will be an added advantage.
• Good proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Ability to work independently as well as collaboratively with different stakeholders.
• High level of integrity, professionalism, accountability and commitment to continuous improvement.
• Good command of English and Bahasa Malaysia (written and spoken).