Business Operations Executive

Salesworks Sdn Bhd.; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Medical Dental Insurance

Travel Allowance

Optical

WhatsUp Wedn

Job summary

Salesworks Sdn Bhd is seeking a Business Operations Executive in Kuala Lumpur to support end-to-end business processes, drive workflow improvements and ensure regulatory compliance. You will document SOPs, map processes and work with IT, Finance and local market teams to implement system enhancements.

The ideal candidate holds a bachelor’s degree in business or operations management, 1–3 years of experience, and strong skills in Excel, Word, Outlook, Teams and SharePoint.

Qualifications

• Bachelor’s degree in business administration, operations management, process management or related field.

Responsibilities

• Prepare and execute end-to-end test campaign setup with database readiness.
• Prepare detailed Change Requests (CR) and perform UAT to validate requirements.
• Identify operational impact of new processes and support transitions.
• Assist workflow optimization to drive efficiency and quality.
• Ensure processes comply with controls and regulatory requirements.
• Document process flows, SOPs and operational policies for reference.
• Collaborate with IT, Finance, Product and Local Market Ops teams.

Skills

Excel

Word

Outlook

Teams

SharePoint

Detail oriented

Analytical mindset

Communication

Stakeholder management

Cross-functional collaboration

Education

Bachelor’s degree (business/ops)

Tools

Miro

Visio

Job description

Join Our Team as Business Operations Executive

Business Operations Executive will play a key role in supporting end-to-end business processes, system enhancement initiatives, and operational improvements. This role requires strong analytical skills, attention to detail, and the ability to work cross-functionally with internal/external stakeholders to ensure smooth process execution, compliance, and efficiency across the organization.

Campaign Setup & Testing:

Prepare and execute end-to-end test campaign setup, including database setup to ensure readiness before launch.

Perform process mapping to document campaign setup flow, identify gaps or redundancies, and propose improvements for smoother execution.

Change Request & UAT:

Prepare detailed Change Requests (CR) and perform User Acceptance Testing (UAT) to validate system functionality and business requirements.

Impact Analysis & Change Management:

Identify and highlight the operational impact of new processes or system changes, support transition and adaptation activities.

Process & Workflow Optimization:

Assist in workflow optimization initiatives to drive operational efficiency, consistency, and quality improvement across departments.

Compliance & Process Governance:

Ensure all processes adhere to internal controls and regulatory requirements, identifying any areas of non-compliance and recommending corrective actions.

Documentation & Policy Development:

Prepare and maintain accurate process flows, workflow documentation, standard operating procedures (SOPs), and operational policies for reference and audit purposes.

Cross-Functional Collaboration:

Work closely with key stakeholders, including IT, Finance, Product, and Local Market Operations teams, to ensure seamless implementation of operational processes and system enhancements.

Education & Qualifications:

Bachelor’s degree in business administration, Operations Management, Process Management, or a related discipline.

1 to 3 years of experience in business operations, process improvement, or related functions.

Strong functional knowledge of Microsoft Excel, Word, Outlook, Teams, and SharePoint.

Familiarity with process visualization or collaboration tools such as Miro or Visio.

Detail-oriented with the ability to translate business needs into structured processes and documentation.

Knowledge & Skills:

Solid understanding of business operations, workflow coordination, and process documentation.

Analytical mindset with ability to identify gaps, inefficiencies, and improvement opportunities.

Strong communication and stakeholder management skills to work effectively across teams.

Competence in data handling and reporting for operational tracking and performance insights.

Organized, proactive, and able to manage multiple tasks with minimal supervision.

Adaptable to system or process changes in a fast-moving business environment.

Fluent in English, with Mandarin and Cantonese as an advantage, both written and spoken.

Advertising, Marketing & Communications Services 101-1,000 employees

SalesWorks Group Asia is headquartered in Kuala Lumpur, Malaysia we are present in seven other Asian countries; Singapore in 1999, followed by Indonesia in 2006, Thailand in 2007, The Philippines in 2008, Hong Kong in 2010, South Korea opened in 2012 and late 2017 in Taiwan.

Campaigns

Face-to-face sales to increase market share, revenue, connect our client with the right customer base and strengthen their brand.We provide industry and country insights before kick-starting the sales campaignWe build strong client relationships by understanding their needsWe learn and become an expert of our clients’ business and brandWe are trusted by clients from a diverse range of industries including telecommunications, pay TV, broadband, insurance, consumer products, transport, financial services, technology, fundraising, lifestyle and energy.

Administration & Reporting

We are experts in delivering targeted campaigns, ensuring high volume and high-quality customer acquisitions.We run test sales campaign to assess the interest and awareness of client’s product and brandWe vet and locate the right location to sell based on the target audience we plan to reachWe develop sales collaterals like pitch cards, brochures, flyers and posters for the clientsDaily reporting as well as audits and checks to review the performance of the independent contractors and result of the sales

Training & Compliance

In every market, we comply with all local laws and regulations.We conduct stringent product training and brand awareness for the workforce we contract withA dedicated customer service team to verify purchase and paymentThe independent workforce is fully trained on industry regulations and codes of practiceA dedicated legal specialist to advise on compliance to local laws and regulations

SalesWorks Group Asia is headquartered in Kuala Lumpur, Malaysia we are present in seven other Asian countries; Singapore in 1999, followed by Indonesia in 2006, Thailand in 2007, The Philippines in 2008, Hong Kong in 2010, South Korea opened in 2012 and late 2017 in Taiwan.

Campaigns

Face-to-face sales to increase market share, revenue, connect our client with the right customer base and strengthen their brand.We provide industry and country insights before kick-starting the sales campaignWe build strong client relationships by understanding their needsWe learn and become an expert of our clients’ business and brandWe are trusted by clients from a diverse range of industries including telecommunications, pay TV, broadband, insurance, consumer products, transport, financial services, technology, fundraising, lifestyle and energy.

Administration & Reporting

We are experts in delivering targeted campaigns, ensuring high volume and high-quality customer acquisitions.We run test sales campaign to assess the interest and awareness of client’s product and brandWe vet and locate the right location to sell based on the target audience we plan to reachWe develop sales collaterals like pitch cards, brochures, flyers and posters for the clientsDaily reporting as well as audits and checks to review the performance of the independent contractors and result of the sales

Training & Compliance

In every market, we comply with all local laws and regulations.We conduct stringent product training and brand awareness for the workforce we contract withA dedicated customer service team to verify purchase and paymentThe independent workforce is fully trained on industry regulations and codes of practiceA dedicated legal specialist to advise on compliance to local laws and regulations

Perks and benefits

Medical Dental Insurance, Travel Allowance, Optical, WhatsUp Wedn

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