Senior Business Operations Specialist

Involve Asia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Involve Asia is seeking a Senior Business Operations Specialist to translate business ideas into practical processes, coordinate cross-functional teams, and drive initiatives from planning through to business-as-usual operations.

The role reports to the COO and collaborates with Commercial, Finance, Product, Technology and Operations to ensure successful launches, effective controls and measurable improvements. Experience with data, dashboards and automation is essential.

Qualifications

• Bachelor’s degree in Business, Finance, Economics or related field or equivalent experience.
• At least five years in business operations, project management or related role.
• Strong ability to translate requirements into practical processes.
• Analytical, problem-solving and project-management skills.
• Experience coordinating cross-functional projects and stakeholders.
• Comfort with operational data, dashboards and performance reports.
• Proficiency with AI/no-code tools for research, analysis and automation.
• Strong communication, documentation and presentation skills.
• Ability to manage multiple priorities in a fast-moving environment.

Responsibilities

• Understand what the business wants to launch, change or improve with COO and teams.
• Determine processes, systems, controls, resources and reporting needed for initiatives.
• Turn ideas into clear action plans with owners and timelines.
• Coordinate with departments and follow up until actions are completed.
• Support planning, testing and launch of new initiatives.
• Ensure new initiatives run as part of day-to-day operations.
• Monitor progress, risks, delays and outstanding matters.
• Investigate root causes and address systemic issues.
• Improve manual, slow or unclear processes; identify automation opportunities.
• Explain operational needs to Product/Technology for improvements.
• Prepare updates for the COO on progress, issues and decisions.
• Use AI or no-code tools to build simple internal tools and workflows.
• Document processes, responsibilities and SOPs.

Skills

Business Admin

Data Analysis

Project Management

AI Tools

Communication

Documentation

Problem Solving

Education

Bachelor’s degree in related field

Tools

No-code Tools

Job description

About The Role

The Senior Business Operations Specialist is responsible for turning business ideas and requirements into clear, practical and sustainable ways of working.

Reporting directly to the Chief Operating Officer (COO), this role works across Commercial, Finance, Product, Technology and Operations to make sure new initiatives are properly planned, launched and moved into business-as-usual operations.

This is an individual-contributor role for someone who can understand how the business works, identify what is missing, coordinate different teams and solve operational problems.

What You'll Do

• Work with the COO, Management and Commercial teams to understand what the business wants to launch, change or improve.
• Determine what processes, systems, controls, resources and reporting are needed to make each initiative work.
• Turn business ideas into a clear action plan, including what needs to be done, who is responsible and when it should be completed.
• Coordinate with different departments and follow up until all agreed actions are completed.
• Support new initiatives from the planning and testing stages through to launch.
• Make sure new initiatives can eventually run as part of normal day-to-day operations.
• Monitor progress, performance, risks, delays and outstanding matters.
• Investigate repeated problems and identify the root cause instead of only fixing the immediate issue.
• Improve processes that are manual, slow, unclear or inefficient.
• Identify opportunities to simplify, digitize or automate work.
• Explain operational needs clearly to Product or Technology teams when system improvements are required.
• Prepare clear updates for the COO on progress, issues, risks, next steps and decisions required.
• Use AI, no-code or other suitable tools to build simple internal tools and workflow automations.
• Document processes, responsibilities and standard operating procedures so that work does not depend on one person.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics or a related field, or equivalent relevant experience.
• At least five years of experience in business operations, project management, process improvement or a related role.
• Strong understanding of how business requirements are translated into practical processes.
• Strong analytical, problem-solving and project-management skills.
• Experience coordinating cross-functional projects and stakeholders.
• Comfortable working with operational data, dashboards and performance reports.
• Proficient in using AI, no-code or similar tools for research, analysis, documentation, workflow automation and simple internal tool development.
• Strong communication, documentation and presentation skills.
• Able to manage multiple priorities in a fast-moving environment.

What Sets You Apart

• You understand how business decisions affect day-to-day operations.
• You can turn unclear ideas into clear and practical action plans.
• You look for the root cause instead of repeatedly fixing the same issue.
• You are comfortable challenging inefficient ways of working.
• You use data to identify problems and measure results.
• You can turn operational needs into simple tools, workflows and automations.
• You actively use AI to improve the speed and quality of your work.
• You can coordinate different stakeholders without relying on formal authority.
• You take ownership and follow through until the intended outcome is achieved.
• You can balance proper operational controls with the need to support business growth.