Business Office Assistant (Shift Work)

Sunway Medical Centre; Shah Alam; On-site; MYR 28,000 - 47,000; Full time

Job summary

Sunway Medical Centre Bandar Sunway is seeking a Front Office & Billing Associate to handle patient reception, admissions guidance, and billing procedures for specialist clinics.

The role requires at least 1 year of relevant experience; fresh graduates are welcome. You will verify insurance, process Guarantee Letters, and collect payments, including after-hours shifts.

Qualifications

• Minimum 1 year of relevant working experience, preferably in Front Office Operations or Customer Service in healthcare, retail or hospitality.
• Fresh graduates are encouraged to apply!
• Willing to work staggered 24-hour shifts, including weekends and public holidays.

Responsibilities

• Handle reception and registration procedures for patients for specialist clinics.
• Provide advice to patients regarding admission/visitation procedures.
• Ensure charges are entered accurately into the Hospital Information System (HIS).
• Perform final checking on charges before presenting patient’s bill for collection.
• Verify insurance benefits to determine coverage meets policy standards.
• Apply for Guarantee Letter (GL) and liaise with insurance providers.
• Collect payments via cash, debit/credit card and cheque.
• Assist in ad-hoc tasks or projects.

Skills

Customer service

Self-initiative

Multitask

Responsive

Independent

Communication

Education

Diploma or equivalent

Bachelor's degree or equivalent

Job description

Sunway Medical Centre Bandar Sunway is Hiring!

Job Scope:

• Ensure reception and registration procedures of patients for specialist clinics are handled in a timely manner.
• Provide advice to patients regarding their admission/visitation procedures.
• Ensure all charges received are accurately entered into the Hospital Information System (HIS).
• Perform final checking on charges especially doctor’s charges, consignment items, etc., upon finalizing and presenting patient’s bill for collection purposes.
• Ensure billing and collection procedures are executed in a professional manner.
• Verify insurance benefits assigned to our hospital to determine if insurance coverage meets the standard of admission in defined policy.
• Apply for Guarantee Letter (GL) and liaise with insurance providers.
• Collect payment through cash, debit/credit card and cheque.
• Assist in ad-hoc task/project assigned.

Job Requirements:

• Higher Secondary/STPM/A-Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree or equivalent.
• Minimum 1 year of relevant working experience, preferably in Front Office Operations or Customer Service in healthcare, retail or hospitality industry.
• Fresh graduates are encouraged to apply!
• Skills: Customer service, self-initiative, multitask, responsive, independent, and communication.
• Willing to work staggered 24-hour shifts, including weekends and public holidays.

Hiring process:

• Average processing is around 2 to 4 weeks.
• Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.