Credit Controller - Consumer Collection

Sunway Medical Centre; Subang Jaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

Sunway Medical Centre Bandar Sunway is hiring an Accounts Receivable professional to manage self-pay accounts and optimize cash collection. You will monitor ageing, issue reminders, and generate monthly SOAs while ensuring accurate reconciliation.

Fresh graduates are welcome with 2 years' experience preferred; Saturday half-day work during probation is required. The role emphasizes customer service, analytical skills, and teamwork within the finance team.

Qualifications

• Diploma or Degree in Accountancy/Finance/Business Administration, LCCI qualification or related discipline.
• Minimum 2 years of relevant working experience. Fresh graduates are welcomed to apply!
• Skills: Negotiation, analytical, interpersonal, problem solving, listening & communication.
• A team player and able to work independently.
• Candidate must be able to work on Saturdays (half day) during probation.

Responsibilities

• Handle and administer accounts receivable for Self-pay accounts to avoid possible of bad debts and ensure collection is up-to-date.
• Monitor ageing, issue reminder letters and liaise with clients to ensure payment is received within credit term.
• Generate the Statement of Account (SOA) and email to clients early of every month and assist in account reconciliation.
• Produce up-to-date report on collection effort rendered and present to management with analysis and suggestion on next course of action.
• Determine and evaluate potential uncollectible, slow payer or difficult cases by providing updates to relevant parties.
• Feedback to enquiries raised by clients, investigate and revert to insurance/TPA/MCO companies on their queries, prepare breakdown charges and procedure codes related to hospital and consultants.
• Attend to enquiries, provide good customer service and ensure effective collection process in a professional manner.
• Understand clients' situation & provide financial advise accordingly whenever required.
• Assist in ad-hoc task/project assigned.

Skills

Negotiation

Analytical

Interpersonal

Problem solving

Listening

Communication

Team player

Independent

Education

Diploma or Degree in Accountancy/Finance/Business Administration

LCCI qualification

Job description

Sunway Medical Centre Bandar Sunway is Hiring!

Job Scope:

Handle and administer accounts receivable for Self-pay accounts to avoid possible of bad debts and ensure collection is up-to-date.

Monitor ageing, issue reminder letters and liaise with clients to ensure payment is received within credit term.

Generate the Statement of Account (SOA) and email to clients early of every month and assist in account reconciliation.

Produce up-to-date report on collection effort rendered and present to management with analysis and suggestion on next course of action.

Determine and evaluate potential uncollectible, slow payer or difficult cases by providing updates to relevant parties.

Feedback to enquiries raised by clients, investigate and revert to insurance/TPA/MCO companies on their queries, prepare breakdown charges and procedure codes related to hospital and consultants.

Attend to enquiries, provide good customer service and ensure effective collection process in a professional manner.

Understand clients' situation & provide financial advise accordingly whenever required.

Assist in ad-hoc task/project assigned.

Job Requirements:

Diploma or Degree in Accountancy/Finance/Business Administration, LCCI qualification or related discipline.

Minimum 2 years of relevant working experience. Fresh graduates are welcomed to apply!

Skills: Negotiation, analytical, interpersonal, problem solving, listening & communication.

A team player and able to work independently.

Candidate must be able to work on Saturdays (half day) during probation.

Hiring process:

The average processing is around 2 to 4 weeks.

Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.