Business Development Manager – CRM

Redtone; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Redtone is seeking a highly skilled Business Development Manager to lead CRM initiatives in Malaysia. The ideal candidate will have a blend of strategic thinking, sales expertise, and leadership capabilities, along with a deep understanding of CRM solutions.

The role involves driving business growth through sales leadership, managing complex deals, and fostering relationships with C-level executives. Candidates should have at least 5 years of relevant experience and a strong understanding of market dynamics.

Qualifications

• Minimum 5 years of experience in CRM or relevant SaaS business development.
• Strong track record in direct and channel sales.
• Exceptional people-management capabilities.

Responsibilities

• Drive business growth by leading the end-to-end sales cycle.
• Build and maintain relationships with internal stakeholders.
• Utilize knowledge of CRM market trends to position offerings.

Skills

Sales Leadership

Stakeholder Management

Market Expertise

Deal Structuring

Client Engagement

Education

Degree in Business or Information Technology

Tools

CRM platforms such as Salesforce or HubSpot

Job description

REDtone has been appointed as NeoCRM’s premium reseller in Malaysia, offering CRM solutions to enterprises, MNCs, and local conglomerates. NeoCRM is an enterprise-scale CRM provider powered by cutting-edge mobile internet technologies. For seven consecutive years, it has been the sole Chinese CRM vendor listed in the Gartner Magic Quadrant for Sales Automation, surpassing renowned global vendors in key functional indicators.

We are seeking a highly skilled and results-driven Business Development Manager to lead our CRM initiatives. The ideal candidate will possess a blend of strategic thinking, sales expertise, and exceptional leadership capabilities, alongside a deep understanding of CRM solutions and the market dynamics.

Key Responsibilities:

• Sales Leadership: Drive business growth by leading the end-to-end sales cycle for CRM solutions, from prospecting to closing, ensuring alignment with company goals and objectives.
• Stakeholder Management: Build and maintain strong relationships with various internal stakeholders, including R&D, marketing, and product teams, to effectively structure and close complex deals.
• Market Expertise: Utilize extensive knowledge of CRM market trends, customer needs, and competitive landscape to position our offerings effectively and capitalize on new opportunities.
• Deal Structuring: Develop tailored, high-value proposals that address customer pain points and deliver exceptional value, ensuring long-term business relationships.
• Client Engagement: Foster strong relationships with C-level executives and key decision-makers to understand their CRM needs and deliver bespoke solutions that align with their business objectives.

Key Requirements:

• Experience: Minimum 5 years of proven experience in CRM or relevant SaaS business development or sales, with an installed base or track record of success, and a deep understanding of market dynamics, customer challenges, and industry trends.
• Sales Expertise: Strong track record in direct and channel sales, with the ability to manage and close complex, high-value deals across diverse markets.
• Leadership Skills: Exceptional people-management capabilities, with the ability to lead cross functional teams and drive collaboration among various internal stakeholders to meet and exceed sales targets.
• Communication & Presentation: Excellent communication and presentation skills, with the ability to clearly articulate complex solutions to both technical and non-technical audiences, and engage effectively at all organizational levels.
• Strategic Thinking: Strong business acumen with the ability to think strategically and execute in a fast-paced, evolving environment.
• Customer-Centric: A customer-first mentality with a passion for providing exceptional service and delivering results that align with client goals.

Preferred Qualifications:

• Experience in managing CRM solutions or SaaS for large-scale enterprises or organizations within specific industries.
• Familiarity with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics.
• A degree in Business, Information Technology, or a related field is preferred.