Sales Development Representative (SDR)

Globe Teleservices Pte. Ltd.; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Job summary

Globe Teleservices Pte. Ltd. is seeking a motivated Sales Development Representative in Malaysia to drive CPaaS pipeline. You will identify target accounts, build lists, and conduct outbound outreach to generate qualified opportunities for Account Executives.

Collaborate with marketing and solutions engineering, stay informed on CPaaS trends, and help refine messaging. This role requires strong communication and the ability to engage both business and technical stakeholders.

Qualifications

• 1–3 years of experience in sales development or related roles.
• Experience in SaaS/CPaaS or cloud communications is preferred.
• Strong communication, presentation, and relationship-building skills.

Responsibilities

• Identify and research target accounts across industries such as fintech, banking, e-commerce, healthcare, logistics, and telecommunications.
• Build and maintain prospect lists using CRM tools, LinkedIn, industry databases, and marketing-generated leads.
• Conduct outbound outreach via email, phone, LinkedIn, and other channels.
• Engage prospects to understand their business needs, communication challenges, and digital transformation initiatives.
• Identify decision-makers, influencers, and technical stakeholders.
• Schedule discovery meetings and product demonstrations for Account Executives.
• Ensure qualified opportunities are accurately documented and progressed within the CRM.
• Collaborate closely with marketing, sales, and solutions engineering teams.
• Stay informed about CPaaS trends, competitors, pricing models, and emerging technologies such as WhatsApp Business, RCS, conversational AI, and authentication APIs.
• Provide feedback from customer conversations to help refine messaging and go-to-market strategies.

Skills

CPaaS

SaaS

Lead Generation

Prospecting

CRM

Enterprise Sales

English

Mandarin

Tools

Salesforce

HubSpot

Job description

Skills: CPaaS, SaaS, Lead Generation, Prospecting, CRM, Enterprise Sales, English & Mandarin

Location: Malaysia

We are seeking a motivated Sales Development Representative (SDR) to drive pipeline growth for our Communications Platform as a Service (CPaaS) business. The SDR will identify and engage prospective customers, qualify opportunities, and work closely with Account Executives and marketing teams to generate high-quality sales opportunities.

Location: Malaysia

Key Responsibilities

• Identify and research target accounts across industries such as fintech, banking, e-commerce, healthcare, logistics, and telecommunications.
• Build and maintain prospect lists using CRM tools, LinkedIn, industry databases, and marketing-generated leads.
• Conduct outbound outreach via email, phone, LinkedIn, and other channels.
• Engage prospects to understand their business needs, communication challenges, and digital transformation initiatives.
• Identify decision-makers, influencers, and technical stakeholders.
• Schedule discovery meetings and product demonstrations for Account Executives.
• Ensure qualified opportunities are accurately documented and progressed within the CRM.
• Collaborate closely with marketing, sales, and solutions engineering teams.
• Stay informed about CPaaS trends, competitors, pricing models, and emerging technologies such as WhatsApp Business, RCS, conversational AI, and authentication APIs.
• Provide feedback from customer conversations to help refine messaging and go-to-market strategies.

5. Performance & Reporting

• Achieve monthly and quarterly targets for meetings booked, qualified opportunities created, and pipeline contribution.
• Maintain accurate activity records, forecasts, and notes within the CRM.

Required Qualifications

• 1–3 years of experience in sales development, business development, inside sales, or a related role.
• Experience in SaaS, CPaaS, cloud communications, telecom, or technology sales is preferred.
• Strong communication, presentation, and relationship-building skills.
• Comfortable engaging with both business and technical stakeholders.
• Familiarity with CRM platforms such as Salesforce and HubSpot.
• Ability to manage multiple prospects and prioritize effectively in a fast-paced environment.

Preferred Qualifications

• Knowledge of messaging APIs, SMS, voice, WhatsApp Business, authentication, or customer engagement platforms.
• Fluent in English and Mandarin.
• Experience selling into enterprise or mid-market organizations.
• Understanding of API-based products and cloud technologies.