Business Development Manager

CONVERGENT; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

CONVERGENT in Malaysia is seeking a hotel sales specialist to acquire partners and manage accounts, optimizing margins and promo rates. You will monitor pricing, inventory, and collaborate with related departments to ensure smooth bookings.

The role emphasizes SLA fulfillment, KPI achievement, and building long-term relationships with hotel partners. Mandarin skills are advantageous, English proficiency required, and experience in OTA/B2B channels is preferred.

Qualifications

• Bachelor’s degree in any relevant field or equivalent experience
• 3+ years in sales, e-commerce or revenue management in hotel/travel/hospitality (OTA/B2B preferred)
• Strong interpersonal skills and ability to influence external/internal stakeholder
• Ability to research, prepare and communicate various proposals to potential and current hotel partner
• Success in acquiring, building and maintaining long-term customer relationship
• Excellent command of English language, both written and spoken
• Mandarin written and spoken skill will be advantageous

Responsibilities

• Acquire new hotel partners and manage hotel accounts to increase margin.
• Monitor price competitiveness and room inventory availability.
• Support related departments on customer bookings.
• Fulfill SLA and target KPIs for the hotel department.
• Review performances and improve business with hotel partners.
• Review and improve hotel contents to reflect accurate information and boost bookings.
• Support campaigns and tactical promotions.
• Conduct presentations/workshops to strengthen relationships.

Skills

Interpersonal skills

Proposal research

Sales/e-commerce exp

English proficiency

Mandarin skills

Education

Bachelor’s degree in any relevant field or equivalent experience

Job description

Job Responsibilities:

1. To acquire new hotel partners, manage hotel accounts according to assignment by line manager, to manage relationships with hotel partners, review and improve commercial conditions obtained from hotel partners that are not limited to getting promo rates and increasing margin.
2. To monitor and improve price competitiveness and room inventory availability at all times.
3. To support related departments on customer bookings.
4. Accountable to fulfill SLA, achieve its own KPI target and achieve overall hotel department’s target and KPI.
5. To review and evaluate hotel performances and improve business production to hotel partners.
6. Monitor, review and improve hotel contents to reflect accurate hotel information and facility details to improve overall hotel bookings.
7. To support and participate in the company’s campaign / tactical promotion projects.
8. To conduct presentations/workshops to hotel partners to strengthen the overall relationship.

Job Requirement

1. :Bachelor’s degree in any relevant field or equivalent experienc
2. eMinimal 3 years of experience in sales, e-commerce and/or revenue management, highly preferred within hotel, travel, or hospitality industry (especially OTA or B2B channels
3. )Strong interpersonal skills and ability to influence external/internal stakeholder
4. sAbility to research, prepare and communicate various proposals to potential and current hotel partner
5. sSuccess in acquiring, building and maintaining long-term customer relationship
6. sExcellent command of English language, both written and spoke
7. nMandarin written and spoken skill will be advantag