Manager, Business Development, Hotels

Klook; Kuala Lumpur; On-site; MYR 75,000 - 95,000; Full time

Job summary

Klook is seeking a Manager for Hotel Business Development to strengthen relationships with hotel partners and drive business growth. Responsibilities include developing strategic plans, ensuring competitive offerings, and collaborating with internal teams. Candidates should have at least 3 years of experience in business development or account management, ideally in the travel industry. A strong commercial sense and problem-solving skills are essential, along with a willingness to adapt to a diverse cultural environment. Klook is committed to equal opportunity for all applicants.

Qualifications

• Minimum 3 years experience in Business Development / Account Management, preferably in OTA / travel or e-commerce.
• Proven track record in partner account growth and contract negotiation.
• Strong commercial sense, operational excellence mindset, and data-driven approach.

Responsibilities

• Build and maintain strong relationships with hotel partners.
• Ensure competitive pricing and optimized inventory.
• Identify and onboard a diverse range of hotels.

Skills

Business Development / Account Management

Commercial sense

Analytical skills

Problem-solving

Cross-cultural communication

Job description

Klook is a leading pan‑regional experiences platform in Asia Pacific, dedicated to digitalizing experiences and making them accessible to travelers worldwide.

Role Overview

Manager, Hotel Business Development
Function: Business Development / Supply — Full‑time

What You’ll Do

• Build and maintain strong relationships with hotel partners, develop long‑term strategic plans, and provide training and support to maximize sales performance.
• Ensure competitive pricing, optimized inventory, and exclusive offers to deliver exceptional travel experiences.
• Identify and onboard a diverse range of hotels, from budget accommodations to high‑tier properties, ensuring alignment with market demand.
• Collaborate with internal teams across marketing, supplier operations, customer service, and finance to optimize performance and customer satisfaction.
• Monitor market trends, competitor activities, and customer preferences to provide actionable insights and identify new business opportunities.
• Support process improvements to enhance team efficiency and performance.
• Apply analytical skills to interpret market data, analyze trends and account metrics to make informed decisions and identify growth opportunities.

What You’ll Need

• Minimum 3 years experience in Business Development / Account Management, preferably in OTA / travel or e‑commerce.
• Proven track record in partner account growth and contract negotiation.
• Strong commercial sense, operational excellence mindset, and data‑driven approach.
• Excellent problem‑solving skills; confident, self‑motivated and goal‑oriented.
• Globally‑minded and comfortable working with people from diverse cultural backgrounds.
• Start‑up attitude – highly collaborative with an entrepreneurial, roll‑up‑your‑sleeves mindset, and ability to work independently when required.

Klook is an equal opportunity employer and welcomes applicants from all backgrounds.