Business Development Executive - VOIP

CONCENTRIC MEDIA SDN. BHD.; Selangor; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Travel allowance

Petrol allowance

Job summary

Concentric Media Sdn. Bhd. is seeking a hunter who will bring in new SMB, enterprise, IT system integrator and BPO customers across Malaysia for NUAVOX cloud communications solutions.

You own the deal from first call to signed contract, coordinating with technical teams and delivering tailored quotes. The role requires 3+ years in VoIP/SIP sales, an existing Malaysian ICT network, and fluency in Bahasa Malaysia and English.

Qualifications

• Minimum 3 years selling VoIP, SIP Trunk, Contact Centre Solutions, Cloud PBX or IP-PBX.
• Diploma or Degree in any field.
• An existing network of contacts and accounts in the Malaysian ICT or telecommunications market.
• Fluent Bahasa Malaysia and English, spoken and written.
• Own transport and a valid driving licence for regular travel to customer sites.
• Technical knowledge to hold conversations about SIP trunks, DID numbers, extensions versus channels, codecs, bandwidth, QoS, Cloud PBX vs on-premise IP-PBX, IVR, ACD, queueing, call recording and dialler modes.
• Comfort with cold outreach, rejection, and deals that take months to land.
• Preferred: Experience selling subscriptions rather than one-off hardware.
• Preferred: Hands‑on exposure to CISCO, Genesys, 3CX, Asterisk, FreePBX, Yeastar, or related contact centre/dialler platforms.

Responsibilities

• Find customers and open new accounts across SMB, enterprise, IT system integrators and BPO or contact centre operators
• Build your own pipeline through cold calls, site visits, referrals, industry events and existing contacts
• Qualify prospects: budget, decision makers, contract expiry, current PBX or trunk, user and channel requirements
• Take business off incumbent providers by making the commercial case for cloud and SIP
• Turn customer requirements into NUAVOX configurations and prepare quotations, proposals and tender submissions
• Coordinate with technical team for demonstrations, proofs of concept and trials
• Negotiate price, contract term, minimum monthly commitment and SLAs within limits, then close
• Recruit IT system integrators, MSPs and resellers to carry NUAVOX services to customers
• Maintain CRM with prospect activity and provide weekly pipeline updates
• Hand over to provisioning and support after deal closes and stay on account for renewals
• Provide market feedback on competitor quotes, objections and gaps
• About us: Concentric Media offers Cloud PBX, IP-PBX, SIP Trunk and omnichannel contact centre solutions.

Skills

VoIP sales

SIP Trunk

Contact Centre Solutions

Cloud PBX

IP-PBX

Fluent Bahasa Malaysia

English

Education

Diploma or Degree in any field

Tools

CISCO

Genesys

3CX

Asterisk

FreePBX

Yeastar

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This is a hunting role. You will bring ccustomers and open new accounts from the SMB, enterprise, IT system integrator and BPO segments across Malaysia and move them onto NUAVOX services. You own the deal from the first call and engagement to the signed contract: finding it, qualifying it, scoping it with our technical team, quoting, negotiating and closing. After the sale you stay on the account and grow it.

Key responsibilities

Find customers and open new accounts across SMB, enterprise, IT system integrators and BPO or contact centre operators

Build your own pipeline through cold calls, site visits, referrals, industry events and existing contacts

Qualify prospects: budget, decision makers, contract expiry, current PBX or trunk, user and channel requirements

Take business off incumbent providers and legacy on-premise systems by making the commercial case for cloud and SIP

Turn customer requirements into the right NUAVOX configuration: trunk sizing, DID quantity, Cloud PBX or on-premise IP-PBX, contact centre and dialler features

Prepare quotations, proposals and tender submissions using approved company pricing

Bring in the technical team for demonstrations, proof of concept and trials, and run the meeting

Negotiate price, contract term, minimum monthly commitment and service levels within approved limits, then close

Recruit IT system integrators, MSPs and resellers to carry NUAVOX services to their customers

Keep the CRM current with every prospect, activity and opportunity, and send weekly pipeline updates and monthly forecasts to the Director

Hand over cleanly to provisioning and support once the deal closes, and stay on the account after go live to protect renewal and identify upsell opportunities

Provide market feedback on competitor quotes, objections and product gaps

About you

At least 3 years selling VoIP, SIP Trunk, Contact Centre Solutions, Cloud PBX or IP-PBX solutions

A Diploma or Degree in any field

An existing network of contacts and accounts in the Malaysian ICT or telecommunications market that you can call on from day one

Fluent Bahasa Malaysia and English, spoken and written

Your own transport and a valid driving licence for regular travel to customer sites

Technical knowledge to hold your own in technical conversations about SIP trunks, DID numbers, extensions versus concurrent channels, codecs, bandwidth, QoS, Cloud PBX versus on-premise IP-PBX, IVR, ACD, queueing, call recording and dialler modes

Comfort with cold outreach, rejection, and deals that take months to land

Preferred: Experience selling subscriptions rather than one-off hardware

Preferred: Hands‑on exposure to platforms such as CISCO, Genesys, 3CX, Asterisk or FreePBX, Yeastar, or contact centre and dialler platforms

Basic salary of RM4,000 to RM7,000 a month, depending on experience and client base

6% commission on sales value, paid every month for as long as the customer keeps the service, with no cap on commission

Direct line to the Director for fast pricing approvals

Route to Sales Manager with opportunity to build and lead a small team

Current product range including AI Receptionist, AI Quality Analysis and omnichannel contact centre

Technical support for every demonstration, proof of concept and solution design

EPF, SOCSO and EIS, plus travel and petrol allowance

About us

Concentric Media is a Malaysian VoIP service and solution provider. Under the brand NUAVOX we supply business communication systems to companies that have outgrown their old phone lines: Cloud PBX, IP-PBX, SIP Trunk, local and international DID, international toll free, cloud and omnichannel contact centre, call dialler, voice broadcast, WhatsApp for Business, live chat, AI Receptionist and AI Quality Analysis. Almost everything we sell runs on a subscription, so revenue and commission recur. An account closed this year keeps paying the next year, as long as the customer stays.