Business Development Executive - VOIP

CONCENTRIC MEDIA SDN. BHD.; Petaling Jaya; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Travel allowance

Petrol allowance

Job summary

Concentric Media is seeking an experienced sales professional in Malaysia to drive VoIP and SIP Trunk opportunities across SMB and enterprise accounts. You will build pipelines via cold outreach, referrals, events, and existing networks, while coordinating with the technical team for demonstrations and trials.

You will negotiate terms, close deals, and manage post-sale opportunities, including renewals and upsell. A Diploma or Degree is required, with strong Bahasa Malaysia and English skills.

Qualifications

• At least 3 years selling VoIP, SIP Trunk, Contact Centre Solutions, Cloud PBX or IP-PBX solutions.
• Diploma or Degree in any field.
• Established network of ICT/telecom contacts in Malaysia for rapid outreach.
• Fluent Bahasa Malaysia and English, spoken and written.
• Own transport and driving licence for travel to client sites.

Responsibilities

• Find customers and open new accounts across SMB, enterprise, IT system integrators and BPO or contact centre operators.
• Build your pipeline through cold calls, site visits, referrals, industry events and existing contacts.
• Qualify prospects: budget, decision makers, contract expiry, current PBX or trunk, user and channel requirements.
• Take business off incumbent providers and make the case for cloud and SIP.
• Configure NUAVOX solutions: trunk sizing, DID quantity, Cloud PBX or on-premise IP-PBX, contact centre features.
• Prepare quotations, proposals and tender submissions using pricing.
• Coordinate demonstrations with technical team and run trials.
• Negotiate price, term, monthly commitment and service levels; close deals.
• Recruit IT system integrators, MSPs and resellers to carry NUAVOX services.
• Maintain CRM with prospects and opportunities; deliver weekly updates and forecasts.
• Hand over to provisioning and support after close; manage renewals and upsell.
• Provide market feedback on competitors, objections and gaps.

Skills

VoIP sales

New account development

Cold outreach

Negotiation

Forecasting

Education

Diploma or Degree in any field

Tools

Cisco

Genesys

3CX

Asterisk

FreePBX

Yeastar

Job description

Key responsibilities

Find customers and open new accounts across SMB, enterprise, IT system integrators and BPO or contact centre operators

Build your own pipeline through cold calls, site visits, referrals, industry events and existing contacts

Qualify prospects: budget, decision makers, contract expiry, current PBX or trunk, user and channel requirements

Take business off incumbent providers and legacy on-premise systems by making the commercial case for cloud and SIP

Turn customer requirements into the right NUAVOX configuration: trunk sizing, DID quantity, Cloud PBX or on-premise IP-PBX, contact centre and dialler features

Prepare quotations, proposals and tender submissions using approved company pricing

Bring in the technical team for demonstrations, proof of concept and trials, and run the meeting

Negotiate price, contract term, minimum monthly commitment and service levels within approved limits, then close

Recruit IT system integrators, MSPs and resellers to carry NUAVOX services to their customers

Keep the CRM current with every prospect, activity and opportunity, and send weekly pipeline updates and monthly forecasts to the Director

Hand over cleanly to provisioning and support once the deal closes, and stay on the account after go live to protect renewal and identify upsell opportunities

Provide market feedback on competitor quotes, objections and product gaps

About you

At least 3 years selling VoIP, SIP Trunk, Contact Centre Solutions, Cloud PBX or IP-PBX solutions

A Diploma or Degree in any field

An existing network of contacts and accounts in the Malaysian ICT or telecommunications market that you can call on from day one

Fluent Bahasa Malaysia and English, spoken and written

Your own transport and a valid driving licence for regular travel to customer sites

Technical knowledge to hold your own in technical conversations about SIP trunks, DID numbers, extensions versus concurrent channels, codecs, bandwidth, QoS, Cloud PBX versus on-premise IP-PBX, IVR, ACD, queueing, call recording and dialler modes

Comfort with cold outreach, rejection, and deals that take months to land

Preferred: Experience selling subscriptions rather than one-off hardware

Preferred: Hands-on exposure to platforms such as CISCO, Genesys, 3CX, Asterisk or FreePBX, Yeastar, or contact centre and dialler platforms

Basic salary of RM4,000 to RM7,000 a month, depending on experience and client base

6% commission on sales value, paid every month for as long as the customer keeps the service, with no cap on commission

Direct line to the Director for fast pricing approvals

Route to Sales Manager with opportunity to build and lead a small team

Current product range including AI Receptionist, AI Quality Analysis and omnichannel contact centre

Technical support for every demonstration, proof of concept and solution design

EPF, SOCSO and EIS, plus travel and petrol allowance

About us

Concentric Media is a Malaysian VoIP service and solution provider. Under the brand NUAVOX we supply business communication systems to companies that have outgrown their old phone lines: Cloud PBX, IP-PBX, SIP Trunk, local and international DID, international toll free, cloud and omnichannel contact centre, call dialler, voice broadcast, WhatsApp for Business, live chat, AI Receptionist and AI Quality Analysis. Almost everything we sell runs on a subscription, so revenue and commission recur. An account closed this year keeps paying the next year, as long as the customer stays.