Business Development Executive (IT Services & Maintenance)
JOS (Malaysia) Sdn. Bhd.
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Benefits offered by this job
Job summary
JOS Malaysia Sdn. Bhd. is seeking a Business Development Executive to support client relationships and service growth within IT services and maintenance. The role collaborates with the sales and service teams to prepare proposals and coordinate service delivery while ensuring contract compliance and timely reporting.
The position focuses on client-facing activities, with opportunities for career progression and exposure to a wide range of industries served by JOS Malaysia.
Responsibilities
- Assist in building and maintaining strong client relationships.
- Support preparation of proposals, quotations, and presentations for service opportunities.
- Act as a supporting contact point for clients, escalating issues where required.
- Work with the sales team to identify opportunities for expanding service offerings.
- Ensure smooth execution of service projects as per Service Level Agreements (SLA).
- Liaise with internal teams to coordinate resources, track progress, and resolve client issues.
- Monitor adherence to timelines and quality standards.
- Support execution of service contracts, agreements, and renewals.
- Maintain proper documentation of contracts, service records, and communications.
- Assist in ensuring compliance with contractual obligations.
- Support financial tracking of service projects, including billing coordination.
- Assist in cost monitoring and reporting.
- Prepare periodic service and business development performance reports.
- Proactively flag potential issues in service delivery or client satisfaction.
- Provide recommendations for resolution and elevate to management as needed.
Job description
The Service Business Development Executive is responsible for supporting business development activities and ensuring effective service delivery to clients at JOS Malaysia. This role focuses on client relationship support, service opportunity development, proposal preparation, and coordination with internal teams to achieve service growth objectives. The position is client-facing and requires strong interpersonal, organizational, and problem-solving skills, but does not involve direct people management.
Assist in building and maintaining strong client relationships.
Support preparation of proposals, quotations, and presentations for service opportunities.
Act as a supporting contact point for clients, escalating issues where required.
Work with the sales team to identify opportunities for expanding service offerings.
Ensure smooth execution of service projects as per Service Level Agreements (SLA).
Liaise with internal teams to coordinate resources, track progress, and resolve client issues.
Monitor adherence to timelines and quality standards.
Support execution of service contracts, agreements, and renewals.
Maintain proper documentation of contracts, service records, and communications.
Assist in ensuring compliance with contractual obligations.
Support financial tracking of service projects, including billing coordination.
Assist in cost monitoring and reporting.
Prepare periodic service and business development performance reports.
Proactively flag potential issues in service delivery or client satisfaction.
Provide recommendations for resolution and elevate to management as needed.
Additional leave
Health insurance
Maternity leave
Opportunities for promotion
JOS Malaysia is a leading global solutions and services provider with a successful track record of over 30 years in the Information and Communications Technology (ICT) market serving government entities and blue-chip companies across industries such as FSI, F&B, Electronics, Healthcare, Media, and Retail.
JOS Malaysia has deep expertise in delivering end-user computing, IT system integration and IT infrastructure support services.
At JOS Malaysia, we are committed to making a lasting difference by helping businesses meet challenges and maximize opportunities.
JOS Malaysia is a leading global solutions and services provider with a successful track record of over 30 years in the Information and Communications Technology (ICT) market serving government entities and blue-chip companies across industries such as FSI, F&B, Electronics, Healthcare, Media, and Retail.
JOS Malaysia has deep expertise in delivering end-user computing, IT system integration and IT infrastructure support services.
At JOS Malaysia, we are committed to making a lasting difference by helping businesses meet challenges and maximize opportunities.
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