Business Development Mgr (Managed Services)

Private Advertiser; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Private Advertiser is seeking a Business Development Manager (Managed Services) in Malaysia to drive revenue growth for comprehensive IT and cybersecurity services. You will lead prospecting, solution design, and account growth, targeting enterprise and mid‑market clients with a consultative sales approach.

The role demands strong market research, stakeholder engagement, and the ability to present ROI‑driven proposals.

Qualifications

• Bachelor's degree in Business, Marketing, IT, or related field.
• 3–5 years of proven B2B sales experience, preferably in managed IT services, cybersecurity, or MSSP environments.
• Track record of meeting or exceeding sales quotas in a solution/subscription‑based sales model.

Responsibilities

• Identify and target new business opportunities for managed services, including MSSP, cloud management, and IT outsourcing.
• Conduct market research to understand potential clients' IT environments, challenges, and strategic priorities.
• Build a robust sales pipeline through cold calling, networking, referrals, digital marketing, and industry events.
• Prospect and qualify leads within the target MSSP/enterprise ecosystem, leveraging marketing, BDRs, and partnerships.
• Meet with prospects and clients to assess current IT landscape, pain points, and business outcomes.
• Present and demonstrate managed services offerings: 24/7 monitoring, SOC services, endpoint protection, cloud management, disaster recovery, and helpdesk support.
• Develop tailored proposals, ROI analyses, and presentations that address client-specific challenges.
• Collaborate with pre‑sales engineers and delivery teams to design scalable, compliant solutions.
• Build and maintain strong relationships with new and existing clients to drive retention and expansion.
• Conduct quarterly business reviews (QBRs) to ensure satisfaction and identify upsell/cross‑sell opportunities.
• Manage contract renewals to ensure timely completion and minimize churn.
• Develop and execute strategic sales plans to achieve or exceed quarterly/annual revenue targets.
• Negotiate contracts, SLAs, pricing, and service agreements while ensuring compliance with company policies.
• Work with implementation teams to ensure smooth onboarding and transition for new clients.
• Maintain accurate records of sales activities, pipeline, and client interactions in CRM.
• Prepare sales forecasts, pipeline reports, and performance metrics for leadership review.
• Collaborate with marketing, product, and delivery teams to refine offerings and go‑to‑market strategies.

Job description

Business Development Mgr (Managed Services)

Our client is an established IT infrastructure and cybersecurity service provider. They are located in Kota Damansara.

Job Description:

Role Summary

The Business Development Manager will drive revenue growth by promoting and selling comprehensive managed IT and cybersecurity services to enterprise and mid‑market clients. This role requires a consultative sales approach, understanding client needs related to IT infrastructure, cybersecurity, cloud services, and network management. The ideal candidate will act as a trusted advisor, articulating value propositions that align with clients' digital transformation and security objectives.

Key Responsibilities

Business Development & Prospecting

- Identify and target new business opportunities for managed services, including MSSP, cloud management, and IT outsourcing

- Conduct market research to understand potential clients' IT environments, challenges, and strategic priorities

- Build a robust sales pipeline through cold calling, networking, referrals, digital marketing, and industry events

- Prospect and qualify leads within the target MSSP/enterprise ecosystem, leveraging marketing, BDRs, and partnerships

Consultative Selling & Solution Design

- Meet with prospects and clients to assess current IT landscape, pain points, and business outcomes

- Present and demonstrate managed services offerings: 24/7 monitoring, SOC services, endpoint protection, cloud management, disaster recovery, and helpdesk support

- Develop tailored proposals, ROI analyses, and presentations that address client-specific challenges

- Collaborate with pre‑sales engineers and delivery teams to design scalable, compliant solutions

Account Management & Growth

- Build and maintain strong relationships with new and existing clients to drive retention and expansion

- Serve as a trusted advisor, providing guidance on optimizing IT operations and security posture

- Conduct quarterly business reviews (QBRs) to ensure satisfaction and identify upsell/cross‑sell opportunities

- Manage contract renewals to ensure timely completion and minimize churn

- Develop and execute strategic sales plans to achieve or exceed quarterly/annual revenue targets

- Negotiate contracts, SLAs, pricing, and service agreements while ensuring compliance with company policies

- Work with implementation teams to ensure smooth onboarding and transition for new clients

- Maintain accurate records of sales activities, pipeline, and client interactions in CRM

- Prepare sales forecasts, pipeline reports, and performance metrics for leadership review

- Collaborate with marketing, product, and delivery teams to refine offerings and go‑to‑market strategies

Required Qualifications & Skills

Experience & Education

- Bachelor's degree in Business, Marketing, IT, or related field

- 3–5 years of proven B2B sales experience, preferably in managed IT services, cybersecurity, or MSSP environments

- Track record of meeting or exceeding sales quotas in a solution/subscription‑based sales model

Technical & Industry Knowledge

- Strong understanding of managed services frameworks: ITIL, SLA management, remote monitoring & management (RMM), security operations

- Familiarity with cybersecurity concepts: threat detection, incident response, compliance (e.g., PDPA, ISO 27001)

- Awareness of cloud platforms (AWS, Azure, Google Cloud) and hybrid infrastructure models

Core Competencies

- Consultative Selling: Ability to uncover business needs and position services as strategic enablers

- Communication: Excellent verbal/written skills; ability to translate technical concepts for C‑level and technical audiences

- Relationship Building: Proven ability to foster long‑term client partnerships and act as a trusted advisor

- Problem‑Solving: Analytical mindset to address client challenges with tailored solutions

- Resilience & Adaptability: Capacity to navigate objections, competitive landscapes, and evolving market demands

Tools & Systems

- Proficiency with CRM platforms

- Competence in Microsoft Office Suite (Excel, PowerPoint, Word)

- Experience with sales enablement and proposal tools is a plus

Preferred Qualifications

- Existing network of contacts within Malaysia's enterprise, GLC, or mid‑market sectors

- Experience selling to regulated industries (financial services, healthcare, government)

- Certifications: ITIL Foundation, CompTIA Channel/Managed Services, or vendor‑specific sales accreditations

- Fluency in English and Bahasa Malaysia; additional regional languages are advantageous