Business Development Executive

TopNotch Group; Malaysia; In loco; MYR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

TopNotch Group is seeking a Merchant Engagement Specialist in Malaysia to drive direct partner relationships, schedule visits, and educate partners on using Merchant App features to grow their business.

You will identify and resolve operational issues, gather merchant feedback, and collaborate with cross-functional teams to improve the overall merchant experience. A data-driven mindset and strong market knowledge are essential.

Competenze

• Excellent interpersonal and relationship-building abilities.
• Proactive problem solver with a self-driven mindset.
• Data-oriented with ability to track performance.
• Deep knowledge of the local market.

Mansioni

• Engage directly with merchant partners and set visit schedules.
• Educate partners on Merchant App and marketing tools to grow their business.
• Identify and rapidly resolve operational issues, technical glitches, or other concerns.
• Monitor KPIs and collaborate with Sales, Operations, Marketing, and Product teams to ensure a seamless merchant experience.

Conoscenze

Interpersonal communication

Relationship building

Problem solving

Data analysis

Market knowledge

Descrizione del lavoro

Job description:

Key Responsibilities

1. Merchant Engagement & Relationship Management

• Act as the primary driver of direct, face-to-face engagement with unmanaged merchant partners
• Set visit schedules, define key discussion points, and ensure the quality of interactions
• Educate partners on how to use tools (e.g., Merchant App, marketing features) to grow their business

2. Issue Resolution & Continuous Improvement

• Identify and rapidly resolve operational issues, technical glitches, or other concerns
• Gather feedback from merchants and channel it back to internal teams for continuous improvement
• Document successful engagement strategies and share best practices with internal teams

3. Performance Monitoring & Collaboration

• Monitor KPIs including engagement rates, satisfaction scores, issue resolution time, and tool adoption
• Analyze data to identify trends and pinpoint areas for improvement within the assigned area
• Collaborate with Sales, Operations, Marketing, and Product teams to ensure a seamless merchant experience

Preferred Skillset

• Exceptional interpersonal and relationship-building skills
• Strong problem-solving abilities and a proactive, self-driven mindset
• Data-oriented with the ability to track performance and analyze metrics
• Knowledge of the local market and business landscape