Merchant Onboarding Agent - Bahasa Malaysia - Kuala Lumpur

Teleperformance; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Teleperformance is seeking a detail-oriented risk reviewer to assess merchants in the Business Seller Segment. You will evaluate identity, intent, business model, and financial stability while educating merchants to balance risk with experience.

The role operates across global teams with a focus on timely decisions, customer focus, and independent work in gray-policy areas, ensuring robust risk mitigation and merchant partnerships.

Qualifications

• Requires fluency in English and regional language.
• High School Diploma or equivalent experience.
• At least 3 years of experience in similar role.
• Conflict management, multitasking, driven for results, creative.
• Strong customer focus and problem-solving skills.
• Strong written and verbal communication skills and working knowledge of external systems and PC-based internet.

Responsibilities

• Meet Our Team: Educate merchants in the Business Seller Segment while balancing risk and experience.
• We monitor accounts for risk indicators and merchant growth potential through holistic reviews.
• Mitigate any type of risk.
• Work independently in policy grey areas requiring strong decision-making.
• Perform holistic reviews and provide Merchant Education.
• Evaluate the Merchant life cycle across Identity, Intent, Business Model and Financial Stability.
• Wear multiple hats: Risk, Relationship Manager, Sales, Negotiator, Investigator.

Skills

Fluent English

Regional language

Conflict management

Multitasking

Customer focus

Problem-solving

Written and verbal communication

MS Office

Education

High School Diploma or equivalent experience

Tools

Microsoft Office

Job description

Overview

You will conduct a holistic risk review of Merchants in the Business Seller Segment through various workflows, including a balanced approach of assessing fraud and financial risk and the merchant experience

Qualifications

What you need to bring:

• Fluency in English and Regional Language.
• High School Diploma or equivalent experience.
• At least 3 years of experience in similar role
• Conflict management, multitasking, driven for results, creative. Good at learning on the fly, with a strong customer focus and problem-solving skills.
• You have strong written and verbal communication skills and strong working knowledge of external systems and PC based internet and software applications (e.g. Internet, Microsoft Office).

Responsibilities

Meet Our Team:

Our team partners with Merchants in the Business Seller Segment, interacting proactively and educating them while making strong decisions which will balance risk and experience.

We operate globally, but specifically in EMEA, Middle East Europe, North America and some countries in APAC. We monitor accounts for indications of risk assessment with merchant growth potential, conducting holistic reviews to understand the merchant´s situation, validating and understanding the Merchants situation, mitigating any type of risk.

Your way to Impact:

You will be working independently, doing holistic reviews that would require ability to work independently, within ‘gray’ areas of policy where outstanding decision-making quality is present.

This requires ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through

Your Day to Day:

• You will do holistic reviews and provide Merchant Education.
• Your critical thinking is End to End to understand the full Merchant Life Cycle evaluating Identity, Intent, Business Model, and Financial Stability of our merchants.
• You wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator.
• You will work towards understanding Industry risk idiosyncrasies
• You are working to have Global awareness of process alignment and economy implications.
• You always put yourself in the merchant’s shoes and act as a strong partner.
• You have the ability to effectively communicate outcomes, build relationships and consult with our Merchants.