Business Development & Customer Service Executive

H99 PROPERTY SDN BHD; Kuala Lumpur; On-site; MYR 39,000 - 84,000; Full time

Job summary

H99 Property Sdn Bhd is seeking a motivated Business Development & Customer Service Executive to join our Kuala Lumpur team. You will engage with property agents, developers, and partners to promote the platform, onboard new members, and grow our community.

Ideal candidates have at least 1 year in business development or customer service, excellent communication in English and Chinese, and the ability to meet targets. Proficiency with Office/CRM tools and independent work style are a plus.

Qualifications

• Minimum 1 year of experience in business development, telesales, customer service, or related field.
• Strong communication, interpersonal, and negotiation skills.
• Comfortable with cold calling, outbound outreach, and customer follow-ups.
• Good communication in Chinese and English; Bahasa Malaysia is an advantage.
• Familiarity with Microsoft Office, Google Workspace, or CRM tools.

Responsibilities

• Proactively reach out to property agents, developers, and partners via phone, WhatsApp, and email.
• Introduce platform features, services, and partnership opportunities.
• Assist new members with account registration, onboarding, and listings.
• Build and maintain relationships with members and partners.
• Handle customer inquiries and provide platform support.
• Follow up on leads, engagement, and development opportunities.
• Monitor outreach activities, conversion rates, and engagement.
• Prepare daily and weekly performance reports.

Skills

Communication skills

Interpersonal skills

Negotiation

Cold calling

Outbound outreach

Customer follow-ups

Chinese language

English language

BM language advantage

MS Office / Google Workspace

CRM tools

Tools

CRM software

Job description

Business Development & Customer Service Executive

H99 Property is a Malaysian real estate platform connecting property agents, developers, buyers, and tenants while helping industry professionals increase property exposure and business opportunities.

We are looking for a motivated, confident, and results-driven individual with experience in business development and customer service to join our growing team.

Key Responsibilities

- Proactively reach out to property agents, developers, and potential business partners via phone calls, WhatsApp, and email.

- Introduce H99 Property's platform features, services, and partnership opportunities.

- Assist new members with account registration, platform onboarding, and property listings.

- Build and maintain strong relationships with existing members and business partners.

- Handle customer inquiries, provide platform support, and resolve issues professionally.

- Follow up on potential leads, member engagement, and business development opportunities.

- Monitor outreach activities, conversion rates, and member engagement.

- Prepare daily and weekly performance reports to support business development targets.

Requirements

- Minimum 1 year of experience in business development, telesales, customer service, or a related field.

- Strong communication, interpersonal, and negotiation skills.

- Comfortable with cold calling, outbound outreach, and customer follow-ups.

- Good communication skills in Chinese and English; Bahasa Malaysia is an advantage.

- Familiarity with Microsoft Office, Google Workspace, or CRM tools.

- Self-motivated, responsible, and able to work independently towards targets.

- Experience in real estate, digital platforms, or B2B sales is an added advantage.

Why Join Us?

- Gain exposure to local and international property markets.

- Develop your business development and client relationship skills.

- Contribute directly to the company's platform growth and expansion.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following languages are you fluent in?
• What's your expected monthly basic salary?
• How would you rate your Mandarin language skills?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Sales and Business Development Executive?
• Are you available to provide on call support when required?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Customer Service Executive