Customer Service

AE Finansure Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

AE Finansure Sdn Bhd in Kuala Lumpur is seeking a proactive Customer Service Executive to handle incoming enquiries via WhatsApp, phone, and social media, understand customer financial needs, and coordinate with Loan Consultants to ensure a smooth customer journey.

You will manage lead records, follow up with prospects, meet KPIs for response time and engagement, and work in a fast-paced environment with fresh graduates encouraged to apply.

Qualifications

• Diploma or equivalent is required.
• Good communication and interpersonal skills.
• Proficient in Bahasa Malaysia, English and Chinese.
• Familiar with CRM systems.

Responsibilities

• Respond promptly to incoming enquiries via WhatsApp, phone, Facebook and other online platforms.
• Engage with potential customers and understand their personal financing needs.
• Conduct initial customer screening and collect basic information for loan eligibility assessment.
• Follow up with potential customers and maintain consistent communication.
• Maintain accurate customer records and update lead statuses in the company's system.
• Monitor and manage daily incoming leads to minimise missed opportunities.
• Provide professional customer service and maintain positive customer relationships.
• Achieve assigned KPIs related to response time, customer engagement and lead conversion.

Skills

Communication skills

Interpersonal skills

Organisational skills

Multitasking

Self-motivation

Education

Diploma or equivalent

Tools

CRM systems

Job description

Job Description

We are looking for a proactive and customer-oriented Customer Service Executive to manage incoming customer enquiries generated through our online marketing channels.

You will be responsible for engaging potential customers, understanding their financial needs, conducting initial screening, and coordinating with our Loan Consultants to ensure a smooth customer experience.

Key Responsibilities

• Respond promptly to incoming enquiries via WhatsApp, phone calls, Facebook and other online platforms.
• Engage with potential customers and understand their personal financing needs.
• Conduct initial customer screening and collect basic information for loan eligibility assessment.
• Follow up with potential customers and maintain consistent communication.
• Maintain accurate customer records and update lead statuses in the company's system.
• Monitor and manage daily incoming leads to minimise missed opportunities.
• Provide professional customer service and maintain positive customer relationships.
• Achieve assigned KPIs related to response time, customer engagement and lead conversion.

Job Requirements

• Minimum DIPLOMA qualification or equivalent.
• Good communication and interpersonal skills.
• Proficient in Bahasa Malaysia, English and Chinese.
• Comfortable communicating with customers through WhatsApp and phone calls.
• Good organisational and multitasking skills.
• Self-motivated, responsible and able to work in a fast-paced environment.
• Basic computer literacy and familiarity with CRM systems.
• Previous experience in customer service, telemarketing or the financial services industry is an advantage.
• Fresh graduates are encouraged to apply. Training will be provided.
• Only Malaysian

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?