Business Development Coordinator

Return Helper PTE.LTD; Kuala Lumpur; On-site; MYR 48,000 - 64,000; Full time

Job summary

Return Helper PTE.LTD in Kuala Lumpur is seeking a Business Development & Account Coordinator to support onboarding, client management, and performance reporting for international accounts.

You will work closely with the Regional Business Development Manager, coordinate day-to-day account operations, track usage and revenue, and help identify growth opportunities while collaborating with cross‑functional teams across markets.

Qualifications

• 1–3 years of experience in Account Management, Business Development Support, or related roles.
• Strong written and spoken English with international clients.
• Experience with CRM platforms is advantageous.

Responsibilities

• Coordinate onboarding for new clients and guide account setup.
• Support account management, usage monitoring, and reporting.
• Maintain client data in CRM and prepare weekly performance reports.
• Coordinate with Finance and internal teams for invoicing and contract details.

Skills

Client communication

Organizational skills

Attention to detail

Multitasking

Analytical skills

Tools

Google Workspace

Microsoft Excel

Salesforce or CRM

Job description

We are looking for a Business Development & Account Coordinator to join our growing regional team in Kuala Lumpur.

Working closely with the Regional Business Development Manager, you will support the day-to-day management of international client accounts, from onboarding and service coordination to performance tracking and reporting.

This is a great opportunity for someone at the early stage of their career who wants to gain hands‑on experience in Business Development, Account Management, Customer Success, and global e‑commerce.

You will work directly with international clients and collaborate with teams across different markets, making this an ideal role for someone who is organized, detail-oriented, client-focused, and comfortable working in a fast-paced environment.

What You'll Do

Client Onboarding & Account Support

Coordinate the onboarding process for newly signed clients.

Conduct virtual platform walkthroughs and guide clients through account setup.

Support clients with day-to-day operational enquiries and service requests.

Monitor account activity and platform usage to ensure smooth service delivery.

Follow up on client requests and coordinate with internal teams to resolve issues efficiently.

Business Development & Account Management Support

Work closely with the Regional Business Development Manager on account follow‑ups and commercial activities.

Monitor client usage, spending, and overall account performance.

Gather client feedback and identify potential opportunities for account growth.

Flag account risks, changes in usage, or potential expansion opportunities.

Support the transition of established accounts to the Customer Success team when appropriate.

CRM, Reporting & Data Management

Maintain accurate and up-to-date client information in Salesforce and other CRM systems.

Record client interactions, meeting notes, and follow‑up actions.

Prepare weekly reports on account performance, usage, and revenue.

Support sales pipeline and account tracking activities.

Maintain accurate and organized client records and documentation.

Administrative & Cross-Functional Coordination

Coordinate client contract and invoicing information with internal teams.

Work with Finance and other departments to support client requirements.

Assist with routine client correspondence and account administration.

Track action items and ensure timely follow‑up with both clients and internal stakeholders.

What We're Looking For

1–3 years of experience in Account Management, Business Development Support, Client Operations, Customer Success, Sales Support, Business Administration, or a related role.

Strong written and spoken English, with the ability to communicate confidently with international clients.

Additional language skills that support communication with clients across Asian or European markets would be an advantage.

Strong organizational skills and attention to detail.

A client‑focused mindset with good interpersonal and active listening skills.

Comfortable managing multiple tasks and priorities in a fast‑moving environment.

Good analytical skills and confidence working with data and reports.

Proficiency in Google Workspace and Microsoft Excel / Google Sheets.

Experience with Salesforce or other CRM platforms would be an advantage.

Comfortable using digital productivity and AI tools while maintaining accuracy and quality.

Able to work independently while collaborating effectively with different teams.

What You'll Gain

Hands‑on experience working with international clients and global markets.

Exposure to Business Development, Account Management, and Customer Success.

Direct collaboration with regional business leadership.

Experience using CRM, client data, and commercial performance metrics in a real business environment.

Opportunities to develop your client management and commercial skills as the company grows.

Experience working in the fast‑growing global e‑commerce and technology industry.

Who Would Be a Good Fit?

You may be a good fit for this role if you are someone who:

Enjoys communicating with clients and helping solve problems.

Is organized and takes ownership of follow‑ups.

Pays close attention to details and data accuracy.

Enjoys working with people from different countries and markets.

Wants to build a career in Business Development, Account Management, or Customer Success.

Is comfortable working in a dynamic and fast‑growing company.