Global B2B Operations & Onboarding Coordinator

Return Helper; Kuala Lumpur; On-site; MYR 39,000 - 67,000; Full time

Job summary

Return Helper in Kuala Lumpur is seeking a Business Development Coordinator to support the Regional Business Development Manager, manage daily account operations, onboard clients, oversee service delivery, and prepare administrative reporting for international clients.

This entry-level role suits a detail-oriented professional who thrives in a fast-paced, high-agility startup environment and seeks exposure to global e-commerce and B2B tech.

Qualifications

• 1–3 years of experience in account management, client operations, or business administration.
• Ideal profile: organized, dependable, patient, client-first mindset with execution discipline.
• Strong critical thinking and analytical judgment when using productivity software and AI tools; ensure manual review for accuracy.

Responsibilities

• Primary Operations Contact: act as client-facing contact for day-to-day queries and service execution.
• Onboarding Workflows: lead onboarding for all new accounts closed by the BD team.
• SLA Compliance: monitor account utilization to ensure delivery aligns with SLAs.
• CRM Maintenance: keep accurate client records and support sales pipeline in Salesforce.
• Performance Analytics: prepare weekly account performance, usage, and revenue reports.
• Health Risk Identification: identify risks, usage drop-offs, or expansion opportunities.
• Account Handoff: prepare mature accounts for transition to Customer Success.
• Feedback & Expansion: gather client feedback to spot upsell signals.
• Cross-Functional Coordination: coordinate across teams to resolve requests.

Skills

English fluency

Verbal & written communication

Organized & detail-oriented

Tools

Google Workspace

Salesforce

Google Sheets

MS Excel

Job description

Return Helper in Kuala Lumpur is seeking a Business Development Coordinator to support the Regional Business Development Manager, manage daily account operations, onboard clients, oversee service delivery, and prepare administrative reporting for international clients.

This entry-level role suits a detail-oriented professional who thrives in a fast-paced, high-agility startup environment and seeks exposure to global e-commerce and B2B tech.