Business Development and Customer Service Executive

EXSIM HOSPITALITY BERHAD; Kuala Lumpur; Presencial; MYR 42 000 - 60 000; Tempo integral

Resumo da oferta

MANA MANA HOSPITALITY (subsidiary of EXSIM HOSPITALITY BERHAD) in Kuala Lumpur City Centre seeks a Business Development and Customer Service Executive to identify new opportunities, onboard new units, and expand the company’s hospitality management footprint.

You will build relationships with developers, agents, and owners, conduct market research, and present proposals to close deals, traveling as needed to meet clients and site visits.

Qualificações

• Diploma or Bachelor's Degree in Business Administration, Marketing, Real Estate, Hospitality, or related field.
• Minimum 1-3 years of experience in business development, sales, real estate, property management, or related industries.
• Strong presentation, negotiation, and communication skills.
• Ability to build rapport and maintain relationships with developers, agents, and property owners.
• Self-motivated, target-driven, and able to work independently.
• Proficient in Microsoft Office and presentation tools.
• Possess own transportation and willing to travel for meetings and site visits.

Responsabilidades

• Identify and secure new property units for MMH's management portfolio.
• Build and maintain strong relationships with property developers, real estate agencies, property owners, and investors.
• Conduct market research to identify potential projects, developments, and business opportunities.
• Generate leads through networking, referrals, industry events, and strategic partnerships.
• Achieve monthly and annual unit acquisition targets set by the company.
• Conduct professional presentations to developers, agents, and property owners on MMH's services and value proposition.
• Prepare proposals, business presentations, and financial projections for potential clients.
• Address client inquiries and provide tailored solutions based on their investment objectives.
• Follow up on leads and negotiate commercial terms to successfully close deals.
• Coordinate the preparation and execution of management agreements and related documents.
• Ensure all required documents are completed accurately before onboarding new units.
• Maintain an updated database of prospects, active partnerships, and signed units.

Conhecimentos

Presentation skills

Negotiation

Communication

Relationship building

Self-motivated

Target-driven

Independent work

Formação académica

Diploma or Bachelor's Degree in Business Administration/Marketing/Real Estate/Hospitality

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Business Development and Customer Service Executive

About the role

MANA MANA HOSPITALITY (subsidiary of EXSIM HOSPITALITY BERHAD) is seeking an experienced Business Development and Customer Service Executive to join our dynamic team in Kuala Lumpur City Centre, Kuala Lumpur. This role serves as the primary point of contact for property developers, real estate agents, property owners. The objective is to identify new business opportunities, conduct presentations, negotiate agreements, and successfully onboard new units into company.

The role requires excellent communication, presentation, and relationship-building skills to effectively promote MMH's hospitality management solutions and expand market presence. By continuously developing new partnerships and maintaining strong industry networks, this position plays a key role in achieving the company's growth targets.

Key Responsibilities

1. Business Development & Unit Acquisition

Identify and secure new property units for MMH's management portfolio.

Build and maintain strong relationships with property developers, real estate agencies, property owners, and investors.

Conduct market research to identify potential projects, developments, and business opportunities.

Generate leads through networking, referrals, industry events, and strategic partnerships.

Achieve monthly and annual unit acquisition targets set by the company.

Conduct professional presentations to developers, agents, and property owners on MMH's services and value proposition.

Prepare proposals, business presentations, and financial projections for potential clients.

Address client inquiries and provide tailored solutions based on their investment objectives.

Follow up on leads and negotiate commercial terms to successfully close deals.

3. Relationship Management & Partnership Development

Establish and maintain long-term relationships with developers, real estate agents, property consultants, and industry stakeholders.

Act as the liaison between external partners and internal departments during the onboarding process.

Collaborate with marketing and operations teams to ensure smooth project launches and handovers.

4. Contract & Documentation Management

Coordinate the preparation and execution of management agreements and related documents.

Ensure all required documents are completed accurately before onboarding new units.

Maintain an updated database of prospects, active partnerships, and signed units.

Requirements

Diploma or Bachelor's Degree in Business Administration, Marketing, Real Estate, Hospitality, or related field.

Minimum 1-3 years of experience in business development, sales, real estate, property management, or related industries.

Strong presentation, negotiation, and communication skills.

Ability to build rapport and maintain relationships with developers, agents, and property owners.

Self-motivated, target-driven, and able to work independently.

Proficient in Microsoft Office and presentation tools.

Possess own transportation and willing to travel for meetings and site visits.