Business Application Support Analyst

Mammoet Romstar Sdn. Bhd; Pasir Gudang; Vor Ort; MYR 60.000 - 76.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Hospitalization coverage

Zusammenfassung

Mammoet Romstar Sdn. Bhd in Malaysia is seeking a Business Application Support Analyst based in Pasir Gudang. You will provide technical support and hands-on maintenance for business applications, ensuring uptime and effective usage across departments.

The role requires exposure to SAP S4 and Success Factors, with a strong emphasis on troubleshooting, user assistance, and documentation. You will work with IT and business units to implement enhancements and drive continuous improvement.

Qualifikationen

• Bachelor's degree in Computer Science, IT, or related field.
• 2–3 years experience supporting SAP S4/SuccessFactors and operations-based systems (dispatch, planning, invoicing).
• Proven experience in application support or similar roles.
• Strong technical skills with business application software.
• Excellent problem-solving and analytical abilities.
• Strong communication, both written and verbal.
• Ability to work independently and in a team.
• Customer-focused with proactive support.

Aufgaben

• Provide second-level support for business applications and troubleshoot issues.
• Assist users with queries and deliver training; create user guides and documentation.
• Perform maintenance and updates on business applications; monitor performance and stability.
• Collaborate with IT, developers and business units to implement improvements.
• Maintain records of support requests and resolutions; generate performance reports.
• Identify opportunities for process improvements and stay updated on industry best practices.

Kenntnisse

SAP S4/SuccessFactors

Technical support

Problem solving

Ausbildung

Bachelor's degree in Computer Science/Information Technology

Tools

TOPdesk

Office 365

SharePoint

Teams

Jobbeschreibung

The Business Application Support Analyst is responsible for providing technical support and expertise in business application maintenance, configuration, and troubleshooting. This role ensures the effective functioning of applications, supports users and collaborates with various departments to optimize system usage and continuity.

We are seeking a candidate who has exposure to SAP S4 and Success Factors, as experience with these platforms will be a significant aspect of the role.

Business Application Support Analyst

Working in Pasir Gudang, Malaysia

The Business Application Support Analyst is responsible for providing technical support and expertise in business application maintenance, configuration, and troubleshooting. This role ensures the effective functioning of applications, supports users and collaborates with various departments to optimize system usage and continuity.

We are seeking a candidate who has exposure to SAP S4 and Success Factors, as experience with these platforms will be a significant aspect of the role.

What you’ll be doing

Key Responsibilities:

• Application Support:
  • Provide second-level support for business applications.
  • Troubleshoot and resolve application-related issues.
  • Escalate complex issues to higher-level support and/or suppliers when necessary.
• User Assistance:
  • Assist users with application-related queries and provide training as needed.
  • Develop user guides and documentation for applications.
• System Maintenance and Monitoring:
  • Perform regular maintenance and updates on business applications.
  • Monitor application performance and ensure system stability.
• Collaboration:
  • Work closely with IT teams, developers, and business units to implement and improve applications.
  • Participate in project teams to deliver new applications or enhancements.
• Documentation and Reporting:
  • Maintain accurate records of support requests and resolutions.
  • Generate reports on application performance and support activities.
• Continuous Improvement:
  • Identify opportunities for process improvements and application optimizations.
  • Stay up-to-date with industry trends and best practices.

What you’ll need

• Bachelor's degree in Computer Science, Information Technology, or related field. or experiences in a related field.
• 2-3 years of experience working with and supporting SAP S4/Success factors. 2-3 years of experience supporting operations-based systems, including dispatch, planning, and invoicing, is preferred.
• Proven experience in application support or a similar role.
• Strong technical skills and familiarity with business application software.
• Excellent problem-solving and analytical abilities.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Customer-focused with a proactive approach to support.

Preferred Skills:

• Knowledge of specific business applications relevant to the organization.
• SAP /CRM / Office 365 / Sharepoint / Teams /
• Understanding of ITIL/ISM or other IT service management frameworks.
• Experience in utilizing ticketing systems (TOPdesk or other similar)

Company Description

Founded in 1807, Mammoet has solidified its position as an industry leader in engineered heavy lifting and transportation for decades providing solutions to lifting, transporting, installing, and decommissioning projects, from large and heavy to small and delicate structures.

With a unique global network throughout the regions of Europe, America, MENA, and APAC and an unparalleled fleet of equipment, our mission is to help clients improve construction efficiency and optimize the uptime of plants and installations. Our engineering expertise and high quality and safety standards deliver value to a wide breadth of industry sectors and projects.

Mammoet has been operating in the APAC region for more than 50 years, covering 12 countries for major projects in the Petrochemical, Power, Civil and Offshore sectors.

In Malaysia, our office in Johor is the Regional Headquarter (OHQ) for Operations. and supports the Group globally in providing equipment (including mobilization of equipment), workforce and expertise to execute the project within APAC. As an integral workforce hub, we also support Mammoet Global operations in all regions for the execution of projects, further details on endeavors undertaken by Mammoet can be found on our official website at www.mammoet.com.

Founded in 1807, Mammoet has solidified its position as an industry leader in engineered heavy lifting and transportation for decades providing solutions to lifting, transporting, installing, and decommissioning projects, from large and heavy to small and delicate structures.

With a unique global network throughout the regions of Europe, America, MENA, and APAC and an unparalleled fleet of equipment, our mission is to help clients improve construction efficiency and optimize the uptime of plants and installations. Our engineering expertise and high quality and safety standards deliver value to a wide breadth of industry sectors and projects.

Mammoet has been operating in the APAC region for more than 50 years, covering 12 countries for major projects in the Petrochemical, Power, Civil and Offshore sectors.

In Malaysia, our office in Johor is the Regional Headquarter (OHQ) for Operations. and supports the Group globally in providing equipment (including mobilization of equipment), workforce and expertise to execute the project within APAC. As an integral workforce hub, we also support Mammoet Global operations in all regions for the execution of projects, further details on endeavors undertaken by Mammoet can be found on our official website at www.mammoet.com.

Perks and benefits

• Medical, Insurance Coverage for Hospitalization, G