SAP S4 & SuccessFactors Support Analyst

Mammoet Romstar Sdn. Bhd

Pasir Gudang

On-site

MYR 60,000 - 76,000

Full time

5 days ago

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Benefits offered by this job

Medical insurance

Hospitalization coverage

Job summary

Mammoet Romstar Sdn. Bhd in Malaysia is seeking a Business Application Support Analyst based in Pasir Gudang. You will provide technical support and hands-on maintenance for business applications, ensuring uptime and effective usage across departments.

The role requires exposure to SAP S4 and Success Factors, with a strong emphasis on troubleshooting, user assistance, and documentation. You will work with IT and business units to implement enhancements and drive continuous improvement.

Qualifications

Bachelor's degree in Computer Science, IT, or related field.
2–3 years experience supporting SAP S4/SuccessFactors and operations-based systems (dispatch, planning, invoicing).
Proven experience in application support or similar roles.
Strong technical skills with business application software.
Excellent problem-solving and analytical abilities.
Strong communication, both written and verbal.
Ability to work independently and in a team.
Customer-focused with proactive support.

Responsibilities

Provide second-level support for business applications and troubleshoot issues.
Assist users with queries and deliver training; create user guides and documentation.
Perform maintenance and updates on business applications; monitor performance and stability.
Collaborate with IT, developers and business units to implement improvements.
Maintain records of support requests and resolutions; generate performance reports.
Identify opportunities for process improvements and stay updated on industry best practices.