SAP S4/SuccessFactors Support Specialist

Mammoet

Johor

On-site

MYR 60,000 - 90,000

Full time

14 days+

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Job summary

Mammoet in Pasir Gudang, Malaysia is seeking a Business Application Support Analyst to provide technical support, configuration, and troubleshooting for core business applications, ensuring stable operations and use across departments.

The role emphasizes exposure to SAP S4 and SuccessFactors, user training, documentation, reporting, and collaboration with IT teams, developers, and business units on new applications or enhancements.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.
2–3 years of experience supporting SAP S4/SuccessFactors.
Experience with operations-based systems including dispatch, planning and invoicing preferred.
Proven experience in application support or similar roles.

Responsibilities

Provide second-level support for business applications.
Troubleshoot and resolve application-related issues.
Escalate complex issues to higher-level support or suppliers when needed.
Assist users with queries and provide training as required.
Develop user guides and documentation for applications.
Maintain records of support requests and resolutions; generate performance reports.
Identify opportunities for process improvements and optimizations.