Business Analyst / Technical Writer

upscale; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

upscale in Kuala Lumpur seeks a Customer-centric Business Analyst/Technical Writer to capture requirements, document BR/SR/SDS, and map data flows. You will workshop with diverse teams, produce structured documentation, and ensure alignment with system logic.

Strong writing and summarisation skills are essential, with a degree in IT or related field. Experience with data-driven systems or analytics modules is preferred, and exposure to government/public-sector projects is advantageous.

Qualifications

• 2–5 years of BA or Technical Writing experience.
• Strong writing, documentation, and summarisation skills.
• Experience documenting data-driven systems, analytics/reporting modules, or multi-module applications.
• Experience in government/public-sector projects is an advantage.
• Degree in IT/Business IT/Communications or related field.

Responsibilities

• Support requirement workshops across multiple user groups or departments.
• Capture detailed notes, decisions, and requirement points during meetings.
• Prepare structured documentation including BRS, SRS, SDS and functional descriptions.
• Document workflows, use cases, data mapping, and system interactions.
• Assist in modelling processes involving data collection, validation, automation, or reporting.
• Create diagrams (flowcharts, process maps) for review by stakeholders.
• Ensure documentation quality, consistency, clarity, and compliance with templates.
• Organise documentation folders, revision logs, and update cycles.
• Liaise with technical teams to ensure documentation aligns with system logic.

Skills

Business Analysis

Technical Writing

Requirements gathering

Documentation

Stakeholder management

BRS/SRS knowledge

Education

Degree in IT/Business IT/Communications or related field

Tools

MS Word

Visio

UML

Job description

Responsibilities

• Support requirement workshops across multiple user groups or departments.
• Capture detailed notes, decisions, and requirement points during meetings.
• Prepare structured documentation including BRS, SRS, SDS and functional descriptions.
• Document workflows, use cases, data mapping, and system interactions.
• Assist in modelling processes involving data collection, validation, automation, or reporting.
• Create diagrams (flowcharts, process maps) for review by stakeholders.
• Ensure documentation quality, consistency, clarity, and compliance with templates.
• Organise documentation folders, revision logs, and update cycles.
• Liaise with technical teams to ensure documentation aligns with system logic.

Requirements

• 2-5 years of experience in BA or Technical Writing roles.
• Strong writing, documentation, and summarisation skills.
• Experience documenting data-driven systems, analytics/reporting modules, or multi-module applications preferred.
• Experience in government or public-sector projects is an advantage.
• Basic knowledge of workflows, system behaviour, and requirement structures.
• Degree in IT/Business IT/Communications or related field.