Data-Driven BA & Technical Writer

upscale

Kuala Lumpur

On-site

MYR 60,000 - 90,000

Full time

5 days ago

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Job summary

upscale in Kuala Lumpur seeks a Customer-centric Business Analyst/Technical Writer to capture requirements, document BR/SR/SDS, and map data flows. You will workshop with diverse teams, produce structured documentation, and ensure alignment with system logic.

Strong writing and summarisation skills are essential, with a degree in IT or related field. Experience with data-driven systems or analytics modules is preferred, and exposure to government/public-sector projects is advantageous.

Qualifications

2–5 years of BA or Technical Writing experience.
Strong writing, documentation, and summarisation skills.
Experience documenting data-driven systems, analytics/reporting modules, or multi-module applications.
Experience in government/public-sector projects is an advantage.
Degree in IT/Business IT/Communications or related field.

Responsibilities

Support requirement workshops across multiple user groups or departments.
Capture detailed notes, decisions, and requirement points during meetings.
Prepare structured documentation including BRS, SRS, SDS and functional descriptions.
Document workflows, use cases, data mapping, and system interactions.
Assist in modelling processes involving data collection, validation, automation, or reporting.
Create diagrams (flowcharts, process maps) for review by stakeholders.
Ensure documentation quality, consistency, clarity, and compliance with templates.
Organise documentation folders, revision logs, and update cycles.
Liaise with technical teams to ensure documentation aligns with system logic.