Business Analyst, Specialist

AIA Malaysia; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

AIA Malaysia is seeking a skilled Business Analyst to lead the documentation of user requirements and manage UAT for enhancements, projects, and incidents within the Operations Division.

You will coordinate with IT and business stakeholders to ensure clear outcomes, perform impact analysis, and drive sign-off on URDs and test plans, enabling on-time delivery.

Qualifications

• University Degree in any discipline or holder of professional certificate such as FLMI, AAII, AMII or its equivalent.
• Strong sense of teamwork.
• Ability to analyze and document complex business processes.
• Analytical and problem-solving mindset.
• Drive, initiative and mobility to learn quickly.
• Good understanding of Project Management fundamentals & governance.
• Minimum 3 to 5 years of relevant experience in business analysis, operations, project management, or system enhancements.

Responsibilities

• Deliver activities related to facilitation, documentation of clear and accurate user requirements, and management of UAT for system enhancements, projects, new products, and production incidents.
• Review project/new product specifications and ensure alignment with business outcomes.
• Facilitate discussions with stakeholders to identify required business outcomes and impacts on processes.
• Prepare URD, participate in design reviews, and obtain sign-off from stakeholders.
• Develop test strategy, plan, and test cases; manage UAT execution and defect tracking.
• Provide guidance and develop junior business analysts; report progress weekly to supervisor.

Skills

Business analysis

Requirements gathering

UAT management

Stakeholder management

Analytical thinking

Training & coaching

Project management basics

Education

University degree or professional certificate (FLMI/AAII/AMII)

Job description

At AIA weve started an exciting movement to create a healthier, more sustainable future for everyone.
Its about finding new ways to not only better people s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.

About The Role

To deliver all activities related to the facilitation, documentation of clear and accurate user requirements, and management of User Acceptance Testing (UAT) for system enhancements, projects, new products, and production incidents within the Operations Division.

Roles And Responsibilities

• User Requirements
• Review project/new product specification/enhancement/production incident request.
• Facilitate the necessary discussions with relevant stakeholders to clearly identify and articulate the business outcomes needed for the project/new product specification/enhancement/production incident request.
• To be constantly in-tune with business goals, objectives and strategies of the organization and to use that knowledge to help ensure the business outcomes are aligned with broader organizational picture.
• To maintain a deep awareness on how business process works, to enable effective impact analysis of the changes requested on existing business processes.
• Where possible, provide options or possible solutions from a technology and process perspective, to meet these business outcomes.
• Identify processes related dependencies, and highlight processes improvements where needed, to facilitate these changes.
• To actively participate in impact analysis from a system perspective, identifying dependencies in peripheral systems, modules, etc.
• To clearly articulate and document the agreed business outcomes, and business solutions into a User Requirements Documents, and to facilitate and obtain sign off from relevant parties.
• Participate and provide input into design reviews and walk-throughs to communicate system designs and validate proposed solution
• Prepare and finalize Requirement Traceability Matrix (RTM) to sync up with Business Requirements, Functional Specifications Document and Test Plan with input/participation from Business Subject Matter Expert, IT Developer, System Analyst and Test Manager.
• UAT Management & Post Deployment Support
• Develop test strategy, plan, criteria, and expected results; aligning Test Plan with UR, FSD, and/or system impact (regression testing).
• Review and plan resources such as provide estimation on man-days required base on total test cases, test scopes, complexity of test cases, determine total testers required and work with Tester Resource Manager for resource allocation for UAT.
• Ensure all project parties are aligned on the project plan by reviewing the Test Plan with Business SME, Business Tester, System Support Tester, IT System Analyst, and facilitate sign off.
• Ensure necessary system access are granted to testers for UAT so that testers are able to carry out UAT assignments within project timeline.
• Ensure availability of test environment and thereby test scope can be completed within project time frame.
• Monitor the progress of test case execution, pass rates, while coordinating defect fixes with IT System Analyst.
• Follow up and manage UAT defects/ errors reported in identified Defect Management Tool in a timely manner.
• Approve the UAT upon the sign-off of UAT results by testers.
• Daily Responsibilities
• Ensure accurate effort estimation for tasks / project work and timely updating of actual time spent for all work in eResource Scheduler.
• Weekly report to supervisor on works progress and issues. Ensure issues are tracked and resolved in a timely manner.
• Consolidate gaps identified during UAT for follow up in a master list.
• Provide guidance and develop junior business analysts to enhance Business Analyst competency.
• Perform other job functions and ad-hoc tasks assigned by supervisor in order to meet operational and/or other requirements
• External interaction and management of stakeholders:
  
• Demand & Supply Team
  
  • To ensure accurate inputs on resource availability to the D&S team; to enable meaningful discussions on task / project scheduling
• APO / Product Team / Other stakeholders
  
  • Ensuring quality and timely delivery of the User Requirements for all system enhancements / projects / new products / production incidents, focusing on \"On-Time, On-Budget, On-Scope\"
  • Ensure accurate assessments on required effort for tasks /projects, advising & securing on resource required on test execution, to enable projects to be delivered on-time, on-budget, on-scope
  • Actively identify and highlight risks and issues related to the tasks, and to actively contribute in identification of solutions and mitigating steps.
• IT / Business Stakeholder
  
  • Prepare accurate and detailed Change Request, User Requirements and walkthrough with System Analyst & Business Subject Matter Expert and perform any revisions as necessary
  • Facilitates necessary discussions to identify viable solutions to the business problem, factoring in the outcomes of the impact analysis
  • Work with System Analyst & IT Business Analyst to identify test scope, scenarios and total test cases
  • Ensure clarity and deep understanding of the new product/enhancement background/features, UR, FSD & System Design, to enable a robust and comprehensive Test Plan to be created
• Business Stakeholders
  
  • Perform impact analysis and work with relevant stakeholder to make a decision
  • Agreed test scenarios / situations where Business Users (as Tester) will assist in test execution
  • Communicate effectively or provide training to keep relevant stakeholders and business users of latest system enhancement/changes or issues

Minimum Job Requirements

• University Degree in any discipline or holder of professional certificate such as FLMI, AAII, AMII or its equivalent
• With strong sense of teamwork
• Ability to analyze and document complex business processes
• Ability to think analytically and should be a problem solver
• Possess high level of drive and initiative
• Highly mobile, fast learner and able to conduct training
• Good understanding on Project Management fundamentals & governance
• Minimum 3 to 5 years of relevant working experience in business analysis, operations, project management, or system enhancement initiatives