Business Analyst - Insurance / Financial Services

Internationalinsuranceprofessionals; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Cognizant, a leading IT services company, seeks an experienced Business Analyst to drive transformation in the Insurance or Financial Services domain in Malaysia. You will collaborate with business stakeholders and IT teams to analyze processes, define requirements, design target operating models, and deliver process improvements.

The role requires 5+ years of BA experience in Insurance/FS, strong communication, and proficiency in documenting BRDs/FRDs.

Qualifications

• Minimum 5+ years of Business Analyst experience in Insurance or Financial Services.
• Strong communication, analytical, and documentation skills.

Responsibilities

• Conduct business process mapping and gap analysis.
• Document current-state and future-state processes.
• Define Target Operating Models and process improvements.
• Gather and document business and functional requirements.
• Bridge business users, SMEs and IT delivery teams.
• Facilitate workshops and stakeholder discussions.
• Prepare BRDs, FRDs, process flows, and workflow documentation.
• Support solution validation, UAT and implementation activities.

Skills

Business Analysis

Requirements Gathering

BPMN/Visio

Target Operating Model

Gap Analysis

Stakeholder Management

BRD/FRD Documentation

UAT Support

Agile/Waterfall

Education

Bachelor's Degree

Job description

Job Title: Business Analyst - Insurance / Financial Services

Experience: 5+ Years

Domain: Insurance / Banking / Financial Services

Location: Malaysia

Job Summary

We are seeking an experienced Business Analyst to drive business transformation initiatives within the Insurance or Financial Services domain. The ideal candidate will work closely with business stakeholders and IT teams to analyze processes, define requirements, design target operating models, and deliver process improvement solutions.

Key Responsibilities

• Conduct business process mapping and gap analysis.
• Understand and document current-state (As-Is) and future-state (To-Be) processes.
• Recommend Target Operating Models (TOM) and process improvements.
• Gather, analyze, and document business and functional requirements.
• Act as a bridge between business users, SMEs, and IT delivery teams.
• Facilitate workshops and stakeholder discussions.
• Prepare BRDs, functional specifications, process flows, and workflow documentation.
• Support solution validation, UAT, and implementation activities.

Required Skills

• Business Analysis & Requirements Gathering
• Business Process Mapping (BPMN/Visio)
• Target Operating Model Design
• Gap Analysis & Process Re-engineering
• Stakeholder Management
• BRD / FRD Documentation
• UAT Support
• Agile / Waterfall Methodologies

Domain Experience

• Insurance: Policy Administration, Underwriting, Claims, Reinsurance OR
• Financial Services: Banking Operations, Payments, Lending, Wealth Management

Qualifications

• Bachelor's Degree in Business, Finance, Insurance, IT, or related fields.
• 5+ years of Business Analyst experience in Insurance or Financial Services.
• Strong communication, analytical, and documentation skills.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.