Business Analyst (Application Support)

Kenanga Group; Kuala Lumpur; On-site; MYR 48,000 - 84,000; Full time

Job summary

Kenanga Group is seeking a professional to maintain outsourced application systems and ensure smooth daily operation. You will support project management, handle change requests, track milestones, and provide user training for new systems.

Ideal candidates have a year of relevant experience in financial institutions, strong MS Office skills, and a solid SDLC understanding within a fast-paced finance environment. Experience in stock broking is advantageous.

Qualifications

• Bachelor’s degree in business, CS, or related field.
• Minimum 1 year of relevant working experience.
• Prior experience in financial institutions is required.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Strong understanding of the SDLC within the financial industry.
• Well versed in technologies supporting investment platform channels.
• Experience in stock broking is an advantage.

Responsibilities

• Support project management and service management on outsourced systems.
• Participate in project development and implement change requests.
• Track milestones, deliverables, and issues; ensure prompt resolution.
• Educate business users and transfer knowledge for outsourced systems.
• Translate user requirements into system requirement documents.
• Map interfaces between legacy and new systems and document them.
• Coordinate with vendors for workarounds and testing schedules.
• Plan to deadlines and provide user training and manuals.
• Provide first-level problem solving and issue tracking for outsourced systems.
• Identify and follow up on reported issues with daily BAU.
• Analyze systems to identify risks and mitigate impact on users.
• Suggest and assess potential technical and business solutions.
• Collaborate with colleagues, developers, testers, and end users to ensure compatibility and satisfaction.
• Support users on change control and system updates.
• Stay up to date with technical and industry developments.
• Ensure adherence to internal policies and relevant regulations.
• Monitor staff performance, development plans, and coaching.

Skills

SDLC knowledge

MS Office

Financial industry

Investment platform channels

Stock broking advantage

Education

Bachelor's degree in business, Computer Science, or related field

Job description

Responsible for maintaining outsourced application systems that have moved beyond the development stage, ensuring that the Company’s systems operate smoothly on a daily basis.

JOB RESPONSIBILITIES

Support Project Management & Service Management on outsourced systems:

• Participate in the project and development of the systems.
• To provide support and implement change requests for outsourced systems to meet users’ requirements.
• Assist project management to track the project milestones and deliverables of the project. Track and follow up on the issues raised during the project phase and ensure all issues are being addressed promptly.
• Ensure adequate education and knowledge transfer to business users for outsourced systems applications.
• Understanding/conducting user requirements and translate into system requirement document.
• Mapping and documenting interfaces between legacy and new systems.
• To follow up closely with vendors for temporary workaround as well as permanent resolution, drawing up, supervising and documenting testing schedules for complete systems.
• Planning and working flexibly to deadlines.
• Providing training and user manuals to users of a new system.

Problem Solving & Issues Tracking on Outsourced systems

• To provide first-level support for problem solving & issue-tracking for outsourced systems.
• Identify and tracking of issues reported for outsourced systems and liaising with users on daily BAU.
• Analyzing the existing systems and Identify risk that may directly impact to the outsourced systems as well as to business users to control and mitigate the risk to the systems.
• Identifying options for potential solutions and assessing them for both technical and business suitability.
• Working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.
• Supporting users on change control and system updates.
• Keeping up to date with technical and industry developments.

Rules & Regulations and Policies & Procedures Compliance

• Ensure adherence to internal policies & guidelines and all relevant regulations.

Staff Development and Engagement

• Monitor staff performance, development plan, discipline and performance matters/issues.
• Provide coaching and mentoring to direct reports.

JOB REQUIREMENTS

• Bachelor’s degree in business, Computer Science, or a related field.
• Minimum 1 year of relevant working experience.
• Prior working experience in financial institutions is required.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Strong understanding of the System Development Life Cycle (SDLC) within a fast-paced financial industry environment.
• Well versed in technologies supporting various investment platform channels.
• Experience in the stock broking industry is an advantage.