Senior Business Analyst

Zchwantech; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur is seeking a qualified candidate for a role focused on supporting and improving products and services through data analysis. The position involves addressing complex business issues, engaging with stakeholders, and collaborating with project teams to deliver high-quality IT solutions. Applicants should have at least 5 years of relevant IT experience in Agile/Scrum settings, a degree in a related field, and excellent communication skills.

Qualifications

• Diploma or Degree in Computer Science, Information Technology, or related field.
• Minimum 5 years of IT experience, including business analysis and software development, preferably in an Agile/Scrum environment.
• Experience with Jira or other software testing/project management tools is a plus.
• Strong problem-solving skills and ability to clarify requirements for development and design teams.
• Excellent communication skills, with the ability to engage stakeholders and customers effectively.

Responsibilities

• Address complex business issues and provide quality IT business analytics solutions to customers.
• Participate in user requirement gathering sessions with the Account Manager, outlining customer needs and prioritizing product features.
• Interpret business requirements and transform insights into application requirements for relevant teams.
• Deliver functional and technical specifications.
• Work closely with the project team to deliver products according to specifications.
• Conduct user acceptance testing (UAT) and Admin/User training as required.
• Collaborate with the Project Manager and technical team during Go-Live to ensure smooth solution rollout.
• Support Project Manager in team retrospectives and Sprint reviews.
• Assist the Product Development team in identifying and assessing market opportunities.

Skills

IT analytics

Agile/Scrum

Stakeholder comms

Requirement gathering

Education

Diploma or Degree in CS/IT

Tools

Jira

Job description

Overview

The role is responsible for supporting and improving the organization’s products, services, and software engineering through data analysis, ensuring alignment with organizational strategies, commitments, and goals.

Roles and Responsibilities

• Address complex business issues and provide quality IT business analytics solutions to customers.
• Participate in user requirement gathering sessions with the Account Manager, outlining customer needs and prioritizing product features.
• Interpret business requirements and transform insights into application requirements for relevant teams (Design, Product, Support, etc.).
• Deliver functional and technical specifications.
• Work closely with the project team to deliver products according to specifications and support the Project Manager in tracking design, identifying gaps, and managing development tasks.
• Conduct user acceptance testing (UAT) and Admin/User training as required.
• Collaborate with the Project Manager and technical team during Go-Live to ensure smooth solution rollout.
• Support Project Manager in team retrospectives and Sprint reviews.
• Assist the Product Development team in identifying and assessing market opportunities, products, and industry best practices.

Required Technical and Professional Expertise

• Diploma or Degree in Computer Science, Information Technology, or related field.
• Minimum 5 years of IT experience, including business analysis and software development, preferably in an Agile/Scrum environment.
• Experience with Jira or other software testing/project management tools is a plus.
• Strong problem-solving skills and ability to clarify requirements for development and design teams.
• Excellent communication skills, with the ability to engage stakeholders and customers effectively.

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