Business Analyst

CXS Analytics; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

CXS Analytics in Kuala Lumpur is seeking a Business Analyst, Product to translate customer needs into actionable product requirements. You will work with engineering, design and stakeholders to ensure features meet user needs and business goals.

You will own discovery, create user stories, and help define success through measurable product metrics, while collaborating across teams to deliver iterative improvements.

Qualifications

• Fresh graduate with strong analytical thinking, curiosity, and genuine interest in SaaS, technology, products and AI.

Responsibilities

• Support discovery for new features, synthesise feedback into problem statements.
• Analyse product usage data to identify adoption gaps and friction.
• Write user stories and acceptance criteria in Jira.
• Document functional specifications in Confluence.
• Create process flows and user journeys using Lucidchart or Miro.
• Collaborate with Design on wireframes in Figma.
• Track requirement changes and maintain traceability.
• Participate in backlog refinement, sprint planning and stand-ups.
• Develop test scenarios from acceptance criteria and verify outcomes.
• Prepare release notes and enablement material.

Skills

Analytical mindset

Curiosity

Problem solving

Ownership

Clear communication

Data-driven

Bridge business tech

Tools

Jira

Confluence

Lucidchart

Miro

Figma

Job description

How You’ll Shape the Product as a Business Analyst

As a Business Analyst, Product, you’ll be part of the team that turns real customer needs and ideas into products that make a difference. You’ll play a key role in helping us build products that are not only technically sound, but genuinely useful to the people who use them.

Here’s where you’ll get to make an impact:

1. Product Discovery & Analysis

• Support discovery for new features: synthesise customer feedback, support tickets, and implementation team input into problem statements
• Analyse product usage data to identify adoption gaps, drop-off points and friction in existing features
• Conduct fit-gap analysis between recurring client requests and current platform capabilities
• Maintain a structured log of customer feedback and enhancement requests, themed and sized for prioritisation
• Support competitive and market research on HR technology and talent intelligence products

2. Requirements & Specification

• Write user stories and acceptance criteria in Jira for features on the product roadmap
• Document functional specifications in Confluence using established templates
• Create process flows, user journeys and state diagrams using Lucidchart or Miro
• Work with Design on wireframes and prototypes in Figma to pressure-test requirements before build
• Track requirement changes and maintain traceability from customer problem through to shipped feature

3. Delivery & Release Support

• Participate in backlog refinement, sprint planning, stand-ups and retrospectives
• Answer clarification questions from engineering during the sprint and keep tickets current
• Develop test scenarios from acceptance criteria and verify delivered work against them
• Log and track defects in Jira, verify fixes, and support release sign-off
• Prepare release notes and internal enablement material for Implementation, Sales and Support teams

4. Measurement & Professional Development

• Report on agreed product metrics - feature adoption, engagement, funnel conversion on a regular cadence
• Build deep product knowledge of the InsightAccess platform and its configuration model
• Build domain knowledge in HR technology and talent management
• Learn how good product work is done here, and get better at it deliberately
• Work toward a recognised product or business analysis certification, with company support

Who Thrives in This Role:-

You’ll thrive in this role if you’re someone who enjoys figuring things out, asking the right questions, and turning ambiguity into clarity. You don’t need to know everything on day one - but you should be curious, analytical, and willing to learn quickly.

You’re likely to thrive here if you:

• Think beyond the request. You’re curious about the why behind a user or stakeholder request, and you look for the underlying problem rather than simply taking requirements at face value.
• Enjoy solving messy problems. You’re comfortable working with incomplete information, connecting the dots, identifying gaps, and turning unclear requirements into something actionable.
• Take ownership. When you spot a problem, inconsistency, or opportunity, you raise it and explore possible solutions instead of waiting to be told what to do.
• Learn by doing. You’re willing to pick up new tools, processes, and concepts - including things that may not come with a formal training guide.
• Have a strong analytical mindset. You enjoy working with data, spotting patterns, validating assumptions, and using evidence to support decisions.
• Can bridge business and technology. You can explain a technical constraint in a way a commercial stakeholder understands, and translate business needs into clear requirements for a technical team.
• Care about the details. You naturally check your work, notice inconsistencies, and keep documentation, requirements, and follow-ups organised.
• Are comfortable with AI. You already use AI assistants as part of your work or learning - and importantly, you know that AI can be wrong. You’re willing to question outputs, refine prompts, and validate what you get.
• Are curious about how products work. You’re interested in understanding how features behave, why users interact with them in certain ways, and where a product or AI-powered feature might break.
• Communicate clearly. You can turn complex information into a clear written explanation, user story, requirement, or conversation.

You don't need to tick every box. If you're a fresh graduate with strong analytical thinking, curiosity, and a genuine interest in SaaS, technology, products, and AI, we’d still like to hear from you.