Business Analyst

Wawasan Open University [DU013(P)]; George Town; On-site; MYR 60,000 - 90,000; Full time

Job summary

Wawasan Open University (WOU) in Penang, Malaysia seeks a motivated Business Analyst to map and optimise core campus processes—from admissions to graduation. You will document workflows, confirm steps with Registry, Finance and Schools, and prepare SOPs and templates for staff use.

Responsibilities include data reconciliation, requirements writing, and aiding vendor development. A degree in information systems or related field plus 2–3 years of experience is required.

Qualifications

• Degree in Information Systems, Computer Science, Business or a related field.
• 2–3 years as a Business Analyst or process analyst.
• Hands-on process mapping in BPMN, Visio, Lucidchart, draw.io or similar.
• Experience gathering requirements from non-technical users and writing SOPs.
• Strong Excel skills for checking and reconciling data.

Responsibilities

• Map end-to-end business processes (admission, registration, fee billing, examinations and results, graduation) as current-state process flows.
• Work with process owners in Registry, Finance and the Schools to confirm each step, its inputs and outputs, and who approves it.
• Turn each business process into a documented manual workflow or workaround, with SOPs, checklists and templates staff can use.
• Help with data validation and reconciliation, e.g. checking student records, results and GPA/CGPA against source data.
• Maintain a process register and knowledge repository, and hand it over to the business owners.
• Write business requirements and user stories in a form a vendor can use for future development.
• Support user acceptance testing (UAT) of fixes and changes, and record the results.

Skills

Business analysis

Requirements gathering

Process mapping

BPMN

Excel

Education

Bachelor's degree

Tools

Visio

Lucidchart

draw.io

Job description

We are expanding our team! Come and join us!

In line with its tagline, ‘Think Tomorrow’, the university is transforming its curriculum and delivery to prepare a future-ready workforce for the Fourth Industrial Revolution (IR 4.0).

We are looking for passionate and motivated talents to be part of our dynamic team, and nurture professional talents that can positively impact the nation.

As one of the country's pioneer institutions in Open Distance Learning, we welcome new team members who share our goal of being innovative, responsive and dedicated to the advancement of lifelong learning.

Key Responsibilities

Map end-to-end business processes (admission, registration, fee billing, examinations and results, graduation) as current-state process flows.

Work with process owners in Registry, Finance and the Schools to confirm each step, its inputs and outputs, and who approves it.

Turn each business process into a documented manual workflow or workaround, with SOPs, checklists and templates staff can use.

Help with data validation and reconciliation, e.g. checking student records, results and GPA/CGPA against source data.

Maintain a process register and knowledge repository, and hand it over to the business owners.

Write business requirements and user stories in a form a vendor can use for future development.

Support user acceptance testing (UAT) of fixes and changes, and record the results.

Job Requirements

Degree in Information Systems, Computer Science, Business or a related field.

At least 2–3 years as a Business Analyst or process analyst.

Hands-on process mapping in BPMN, Visio, Lucidchart, draw.io or similar.

Experience gathering requirements from non-technical users and writing SOPs.

Strong Excel skills for checking and reconciling data.

Wawasan Open University (WOU) is a leading private institution of higher learning in Malaysia dedicated to adult learners. WOU also offers full-time degree programmes to fresh school-leavers. WOU strategically utilises information technology and a network of learning centres backed by a team of academicians to support our students throughout the nation. Its main campus is based in Penang.