Higher Ed Process Analyst & BPM Specialist

Wawasan Open University [DU013(P)]; George Town; In loco; MYR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Wawasan Open University (WOU) in Penang, Malaysia seeks a motivated Business Analyst to map and optimise core campus processes—from admissions to graduation. You will document workflows, confirm steps with Registry, Finance and Schools, and prepare SOPs and templates for staff use.

Responsibilities include data reconciliation, requirements writing, and aiding vendor development. A degree in information systems or related field plus 2–3 years of experience is required.

Competenze

• Degree in Information Systems, Computer Science, Business or a related field.
• 2–3 years as a Business Analyst or process analyst.
• Hands-on process mapping in BPMN, Visio, Lucidchart, draw.io or similar.
• Experience gathering requirements from non-technical users and writing SOPs.
• Strong Excel skills for checking and reconciling data.

Mansioni

• Map end-to-end business processes (admission, registration, fee billing, examinations and results, graduation) as current-state process flows.
• Work with process owners in Registry, Finance and the Schools to confirm each step, its inputs and outputs, and who approves it.
• Turn each business process into a documented manual workflow or workaround, with SOPs, checklists and templates staff can use.
• Help with data validation and reconciliation, e.g. checking student records, results and GPA/CGPA against source data.
• Maintain a process register and knowledge repository, and hand it over to the business owners.
• Write business requirements and user stories in a form a vendor can use for future development.
• Support user acceptance testing (UAT) of fixes and changes, and record the results.

Conoscenze

Business analysis

Requirements gathering

Process mapping

BPMN

Excel

Formazione

Bachelor's degree

Strumenti

Visio

Lucidchart

draw.io

Descrizione del lavoro

Wawasan Open University (WOU) in Penang, Malaysia seeks a motivated Business Analyst to map and optimise core campus processes—from admissions to graduation. You will document workflows, confirm steps with Registry, Finance and Schools, and prepare SOPs and templates for staff use.

Responsibilities include data reconciliation, requirements writing, and aiding vendor development. A degree in information systems or related field plus 2–3 years of experience is required.