Information Technology Business Analyst

The Adecco Group; Kampung Malaysia Tambahan; On-site; MYR 90,000 - 120,000; Full time

Job summary

The Adecco Group - Regional IT Hub in Malaysia, Kuala Lumpur, is seeking an IT Business Analyst to drive technology-enabled business improvements across Recruitment, Sales, Finance and Payroll processes. The role emphasizes stakeholder collaboration, requirement elicitation, and functional specification delivery to ensure value at scale.

Ideal candidates have at least 5 years in a similar role, strong communication skills, and experience in a multinational/multicultural environment, with ERP

Qualifications

• Minimum 5 years of experience at a comparable level.
• Ideally 3 years’ staffing industry experience.
• Ability to explain complex technical matters in simple language.
• Delivering to and managing stakeholder expectations under tight deadlines.
• Experience in multinational and multicultural environments is a plus.

Responsibilities

• Translate business needs into clear functional specifications.
• Collaborate with business and IT to ensure solutions meet requirements.
• Elicit requirements via interviews, workshops, and analyses.
• Document requirements and secure sign-off from business.
• Support change requests and post-live system enhancements.
• Coordinate with process owners to seek system-based improvements.

Skills

Stakeholder management

Communication skills

Staffing industry knowledge

English proficiency

Education

University degree

ERP Applications experience

Job description

Join the Adecco Group - Regional IT Hub in Malaysia, Kuala Lumpur, as an IT Business Analyst, leveraging technology, insights, and collaboration to transform business operations and deliver value at scale.

Job Purpose:

• Gain understanding of key business processes which utilize regional applications which include but not limited to Recruitment, Sales, Order Fulfilment, Timesheet processing, Payroll, Billing, Finance (AR, AP, GL, Financial close activity)
• Perform the business analysis and detailing of requirement maintaining the overall vision in mind for all solutions within Recruitment, Sales, Order Fulfilment, Timesheet processing, Payroll, Billing, Finance (AR, AP, GL, Financial close activity)
• Ensure relevant personnel within Solution Delivery Management clearly understand Business Customer requirements and the functional analysis so as to ensure they deliver the right solution
• Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs and translate this into functional specification document

Main Accountabilities

• Ensure that users business requirements is in-line with the project objectives
• Ability to effectively communicate in business and technical language between business and technology team to articulate ideas and technical terms clearly and concisely
• Apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings
• Ensure relevant System & Systems impact analysis are done while designing the solutions to mitigate any impact on both processes and data flows between upstream and downstream systems
• Ability to challenge status quo and work on refining conceptual ideas.
• Ensure thoroughness in documentation and maintaining consistent standards in requirement gathering, analysis and design.
• Manage the expectations of multiple teams like those of organization change management, architecture, procurement, legal and security, with an effective communication and reporting
• Track issues and follow up on issue resolutions throughout the project life cycle
• Prepare Business Requirements Specification document for all business requirements collected and ensure sign-off from business
• Prepare Function Specification documentation and ensure technical team clearly understand the requirements
• Support clarifications of requirements from business, technical and QA team throughout the phases of projects
• Work with Business Process Owners to explore possibility for continuous improvement from the system aspect
• Support Change Request process for projects and production (post live) business systems on any new business requirements by documenting business requirements in the respective templates to facilitate discussions, prioritization, and approval by the Change Control Board.

Professional Experience:

• Minimum 5 years of experience in a position of comparable complexity.
• Ideally, 3 years’ experience in the staffing industry with a proven understanding of the staffing industry, its opportunities and challenges.
• Ability to explain complex, technical matters in a simple ‘language’
• Delivering to, and successful management of, stakeholder expectations whilst working in a fast-paced environment and to tight deadlines, budgets and resources
• Consistent and continuous customer focus in a demanding environment
• Experience in both a multinational and multi-cultural environment would be an added benefit

Education

University degree preferably in a business or technical subject or any comparable education

In-depth experience with ERP Applications

• Willingness and ability to travel
• Good to excellent command of English, another language appreciated

Personal Attributes:

• Self-starter with leadership potential who can work independently and in matrix style teams on tasks and projects with limited supervision
• Quick thinker, able to work in a fast-paced environment and be task-oriented.
• Good understanding of technology trends
• Adaptable and quick to learn
• Strong team player
• Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and cooperation.
• Strong executive presence with excellent oral and written presentation skills and ability to communicate and influence at all levels.
• Experience with and sensitivity for different cultures
• Ability to meet aggressive deadlines, under pressure and while working in a fast paced, demanding environment.
• Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense