General Manager -Hospitality

ESSENTIAL MODEL SDN. BHD.; Johor Bahru; On-site; MYR 320,000 - 520,000; Full time

Job summary

ESSENTIAL MODEL SDN. BHD. is seeking an experienced General Manager to lead the day-to-day operations of our 4-star hotel in Johor Bahru.

You will drive performance across Front Office, F&B, Housekeeping, Engineering and supporting functions, while upholding service standards and guest experience. You will develop and execute commercial strategies, manage budgets, optimize revenue and profitability, and lead a diverse team to deliver excellence.

Qualifications

• Minimum 8–10 years in hotel/hospitality with senior management experience.
• Proven track record as General Manager or equivalent.
• Strong understanding of hotel operations, revenue and financial management.
• Demonstrated ability to lead diverse teams and deliver service excellence.

Responsibilities

• Oversee day-to-day operations of all hotel departments.
• Develop sales and marketing strategies to drive revenue.
• Monitor revenue, occupancy, ADR and overall financial performance.
• Set and implement long-term hotel objectives and budgets.
• Lead, coach and develop the hotel's management team.
• Engage with owners, partners, guests and suppliers.
• Ensure compliance with policies, safety standards and procedures.
• Drive guest satisfaction and maintain high service standards.

Skills

Leadership

Communication

Decision making

Interpersonal skills

Business acumen

Guest focus

Strategy development

People management

Education

Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, Business Administration or related field

Job description

Essential Model Sdn Bhd Essential Model Sdn Bhd (formerly known as Opero Hotel Southkey) is a 4-star hotel located in Johor Bahru, is seeking an experienced and dynamic General Manager to lead the overall operations and business performance of our 4-star hotel in Johor Bahru.

We are looking for a commercially driven hospitality leader who can balance operational excellence, guest satisfaction, financial performance and people leadership.

The successful candidate will work closely with the management team to strengthen hotel performance, develop our people and deliver a consistently high standard of guest experience.

Key responsibilities :

Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering and supporting functions.

Develop and sustain effective sales and marketing strategies to drive revenue growth, strengthen market positioning and achieve business objectives.

Monitor and drive hotel revenue, profitability, occupancy, ADR and overall financial performance.

Develop and implement business strategies to achieve short-term and long-term hotel objectives.

Oversee property operations and departmental budgets to ensure operational efficiency, effective cost control, and achievement of financial and service targets.

Identify opportunities to increase revenue, improve productivity and control operating costs.

Work closely with department heads to ensure effective execution and alignment across all functions.

Maintain high standards of guest satisfaction and service delivery.

Lead, coach and develop the hotel's management team and employees.

Drive employee engagement, performance management, talent development and succession planning.

Build strong relationships with owners, corporate partners, guests, suppliers and other key stakeholders.

Ensure compliance with company policies, statutory requirements, safety standards and hotel operating procedures.

Conduct regular property inspections to ensure all public areas, guest facilities, back-of-house, grounds and kitchen areas consistently meet the hotel’s standards for cleanliness, hygiene, safety and maintenance.

Provide overall leadership and strategic direction for the hotel.

Take ownership of operational challenges and provide effective and timely solutions.

Represent the hotel professionally with key clients, business partners and external stakeholders.

Requirements

Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, Business Administration or a related field.

Minimum 8-10 years of experience in the hotel/hospitality industry, with significant experience in a senior management position.

Proven experience as a General Manager, Hotel Manager, Executive Assistant Manager or equivalent senior leadership role.

Strong understanding of hotel operations, financial management, revenue management and commercial strategies.

Demonstrated track record in achieving revenue, profitability and operational targets.

Strong leadership skills with the ability to inspire, coach and develop a diverse team.

Excellent communication, interpersonal and decision-making skills.

Strong commercial and business acumen.

Guest-focused with a strong commitment to service excellence.

Good knowledge of the Johor Bahru hospitality market will be an advantage.

Able to work in a fast-paced environment and manage multiple operational priorities.

Willing to be based in Johor Bahru, Johor.