SENIOR OFFICER

P06 Malaysia Small Package; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

UPS is seeking a highly motivated Hub Lead to oversee daily hub operations in Malaysia. You will lead frontline teams, manage resources, and ensure adherence to UPS safety and operational standards to drive service excellence.

Ideal candidates bring 3–5 years in logistics/hub operations with 1–2 years in supervision, and strong leadership and communication skills, plus proficiency in MS Office. Flexibility for weekend/public holiday work is expected.

Qualifications

• Bachelor's degree in a related field or equivalent.
• 3–5 years of logistics, transportation, warehousing, or hub operations experience.
• 1–2 years of supervisory or team leadership experience.
• Strong leadership, communication, and problem-solving skills.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Responsibilities

• Lead and supervise daily hub operations, including import, export and sorting activities.
• Ensure service commitments and operational KPIs are achieved consistently.
• Monitor shipment flow and resolve operational issues promptly.
• Manage manpower planning, resource allocation, and workforce productivity.
• Coach, train, and develop team members to improve performance and engagement.
• Ensure compliance with safety policies, security requirements, and procedures.

Skills

Leadership

Communication

Problem-solving

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

UPS is seeking a highly motivated and results-driven Hub Lead to oversee daily hub operations, drive service excellence, and ensure operational efficiency. The successful candidate will lead frontline teams, manage resources effectively, and ensure compliance with UPS safety and operational standards.

Key Responsibilities

• Lead and supervise daily hub operations, including import, export and sorting activities.


• Ensure service commitments and operational KPIs are achieved consistently.


• Monitor shipment flow and resolve operational issues promptly.


• Manage manpower planning, resource allocation, and workforce productivity.


• Coach, train, and develop team members to improve performance and engagement.


• Ensure compliance with UPS safety policies, security requirements, and operational procedures.


• Conduct daily operational reviews and identify opportunities for continuous improvement.


• Collaborate with internal stakeholders and external partners to support business objectives.


• Prepare operational reports and provide updates to management.

Minimum Qualifications

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field.


• Minimum 3-5 years of experience in logistics, transportation, warehousing, or hub operations.


• At least 1-2 years of supervisory or team leadership experience.


• Strong leadership, communication, and problem-solving skills.


• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).


• Ability to work in a fast-paced, operational environment with shifting priorities.


• Willingness to work flexible hours, including weekends and public holidays when required.

Preferred Qualifications

• Experience in courier, express, freight, or logistics operations.


• Knowledge of operational performance management and process improvement methodologies.


• Experience managing safety and compliance programs.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.