Breakfast & Guest Experience Lead - Restaurant Ops

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Job summary

InterContinental Hotels Group is seeking an Operations Manager in Kuala Lumpur to oversee day-to-day hotel dining operations, including breakfast and à la carte service, while ensuring brand standards and guest satisfaction.

You will supervise staff, coordinate with the kitchen, manage costs, and support promotions and menu knowledge. Strong communication, multitasking, and hospitality expertise are essential.

Qualifications

• Minimum 2–4 years in Food & Beverage operations, preferably in a hotel all-day dining environment.
• Supervisory experience in a high-volume restaurant is an advantage.
• Strong communication and interpersonal skills.
• Basic proficiency in restaurant POS systems and Microsoft Office.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Knowledge of food safety and hygiene practices.

Responsibilities

• Assist in managing day-to-day operations of WokStar during high-volume breakfast service, à la carte dining, and promotions.
• Ensure service standards and procedures are consistently followed.
• Monitor service flow and support floor operations for peak periods.
• Coordinate with kitchen team to ensure timely, quality food delivery.
• Help with inventory, costs, and wastage control.
• Provide training and coaching on service standards and upselling.

Skills

Service leadership

Customer service

Multitasking

Interpersonal skills

Food safety knowledge

Education

Diploma/Degree in Hospitality Management

Tools

POS systems

Microsoft Office

Job description

InterContinental Hotels Group is seeking an Operations Manager in Kuala Lumpur to oversee day-to-day hotel dining operations, including breakfast and à la carte service, while ensuring brand standards and guest satisfaction.

You will supervise staff, coordinate with the kitchen, manage costs, and support promotions and menu knowledge. Strong communication, multitasking, and hospitality expertise are essential.