Restaurant F&B Ops & Guest Experience Lead

IHG Hotels & Resorts; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

IHG Hotels & Resorts in Kuala Lumpur is seeking a hotel restaurant professional to support restaurant operations and guest satisfaction. You will coordinate with restaurant managers, guests, and staff to ensure an outstanding dining experience.

The role involves planning promotional activities, maintaining inventories, training Food & Beverage staff, and ensuring compliance with safety and service standards.

Qualifications

• Proven ability to communicate clearly and warmly with guests and staff.
• Strong focus on guest satisfaction and service recovery.
• Willingness to work flexible hours including nights and weekends.
• Knowledge of local laws on food handling and alcohol service.

Responsibilities

• Collaborate with restaurant managers and guests to ensure smooth operations.
• Maintain inventory, pricing discussions, and vendor relations as needed.
• Plan and execute restaurant promotions and training sessions for staff.
• Oversee cleanliness, sanitation, and compliance with safety standards.
• Supervise shifts and assist as Manager on Duty when required.

Skills

Communication

Customer service

Flexibility

Night shift

Weekend shift

Tools

POS systems

Job description

IHG Hotels & Resorts in Kuala Lumpur is seeking a hotel restaurant professional to support restaurant operations and guest satisfaction. You will coordinate with restaurant managers, guests, and staff to ensure an outstanding dining experience.

The role involves planning promotional activities, maintaining inventories, training Food & Beverage staff, and ensuring compliance with safety and service standards.